KPO stands for Knowledge Process Outsourcing. It is a business model that involves outsourcing knowledge-based work to an external service provider. Unlike traditional outsourcing, which typically involves the transfer of routine, transactional tasks to a lower-cost location, KPO involves outsourcing high-level, knowledge-intensive processes that require advanced analytical and technical skills.
KPO services can include research and development, data analytics, market research, financial analysis, and other complex processes that require significant domain expertise. KPO providers are typically located in countries with a highly educated workforce, such as India, China, and the Philippines.
KPO can help companies reduce costs, improve efficiency, and access specialized expertise that may not be available in-house. However, it also requires careful management to ensure that the outsourced work meets the company’s quality standards and regulatory requirements.
here are some of the leading KPO companies in India:
- Genpact
Genpact is a global professional services firm that offers a wide range of services, including business process management (BPM), digital transformation, analytics, and consulting. Founded in 1997, the company has its headquarters in New York City and a significant presence in India, where it employs over 90,000 people across various locations.
Genpact provides KPO services across a range of industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications. Its KPO services include research and analytics, financial planning and analysis, supply chain management, risk management, and customer support. The company leverages advanced technologies such as artificial intelligence (AI), machine learning, and automation to help clients improve efficiency, reduce costs, and drive innovation.
Genpact has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Leader in the Gartner Magic Quadrant for Data and Analytics Service Providers.
- WNS Global Services
WNS Global Services is a leading global business process management (BPM) and KPO company with a presence in over 16 countries, including India, the United States, the United Kingdom, and the Philippines. The company was founded in 1996 and has its headquarters in Mumbai, India.
WNS provides KPO services across several industries, including banking and financial services, healthcare, insurance, retail, and travel and hospitality. Its KPO services include research and analytics, finance and accounting, procurement, legal services, and customer experience management.
The company leverages advanced technologies such as automation, artificial intelligence (AI), and machine learning to deliver accurate and timely insights to clients.
WNS has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Major Contender in the Everest Group’s PEAK Matrix for Procurement Outsourcing Services.
The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- EXL Services
EXL Services is a leading business process management (BPM) and KPO company with a presence in over 30 countries. The company was founded in 1999 and has its headquarters in New York, United States.
EXL provides KPO services across several industries, including banking and financial services, healthcare, insurance, retail, and travel and hospitality. Its KPO services include research and analytics, finance and accounting, legal services, risk management, and customer experience management. The company leverages advanced technologies such as automation, artificial intelligence (AI), and machine learning to deliver accurate and timely insights to clients.
EXL has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Star Performer in the Everest Group’s PEAK Matrix for Life Sciences Clinical and R&D Services. The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- Infosys
Infosys is a global technology consulting and services company that provides a wide range of services, including business process management (BPM), digital transformation, analytics, and consulting. Founded in 1981, the company has its headquarters in Bangalore, India, and a significant presence in several countries worldwide.
Infosys provides KPO services across a range of industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications. Its KPO services include research and analytics, financial planning and analysis, procurement, supply chain management, and customer support. The company leverages advanced technologies such as artificial intelligence (AI), machine learning, and automation to help clients improve efficiency, reduce costs, and drive innovation.
Infosys has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Leader in the Gartner Magic Quadrant for Data and Analytics Service Providers. The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- Tata Consultancy Services
Tata Consultancy Services (TCS) is a global technology consulting and services company that provides a wide range of services, including business process management (BPM), digital transformation, analytics, and consulting. Founded in 1968, the company has its headquarters in Mumbai, India, and a significant presence in several countries worldwide.
TCS provides KPO services across a range of industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications.
Its KPO services include research and analytics, financial planning and analysis, supply chain management, risk management, and customer support. The company leverages advanced technologies such as artificial intelligence (AI), machine learning, and automation to help clients improve efficiency, reduce costs, and drive innovation.
TCS has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Leader in the Gartner Magic Quadrant for Data and Analytics Service Providers.
The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- HCL Technologies
HCL Technologies is a global technology company that provides a wide range of services, including business process management (BPM), digital transformation, engineering and R&D services, and infrastructure management. Founded in 1976, the company has its headquarters in Noida, India, and a significant presence in several countries worldwide.
HCL Technologies provides KPO services across a range of industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications. Its KPO services include research and analytics, financial planning and analysis, supply chain management, legal services, and customer support. The company leverages advanced technologies such as artificial intelligence (AI), machine learning, and automation to help clients improve efficiency, reduce costs, and drive innovation.
HCL Technologies has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Major Contender in the Everest Group’s PEAK Matrix for Procurement Outsourcing Services. The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- Capgemini
Capgemini is a global consulting, technology services, and digital transformation company that provides a wide range of services, including business process management (BPM), digital customer experience, analytics, and consulting. The company was founded in 1967 and has its headquarters in Paris, France.
Capgemini provides KPO services across a range of industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications. Its KPO services include research and analytics, finance and accounting, supply chain management, and customer support. The company leverages advanced technologies such as artificial intelligence (AI), machine learning, and automation to help clients improve efficiency, reduce costs, and drive innovation.
Capgemini has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Major Contender in the Everest Group’s PEAK Matrix for Procurement Outsourcing Services. The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- Wipro
Wipro is a global technology company that provides a wide range of services, including business process management (BPM), digital transformation, analytics, and consulting. Founded in 1945, the company has its headquarters in Bangalore, India, and a significant presence in several countries worldwide.
Wipro provides KPO services across a range of industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications. Its KPO services include research and analytics, financial planning and analysis, procurement, supply chain management, and customer support. The company leverages advanced technologies such as artificial intelligence (AI), machine learning, and automation to help clients improve efficiency, reduce costs, and drive innovation.
Wipro has been recognized by several industry analysts and research firms for its KPO capabilities, including being named a Leader in the Everest Group’s PEAK Matrix for Analytics and Insights Services and a Leader in the Gartner Magic Quadrant for Data and Analytics Service Providers. The company has also won several awards for its innovation and customer service, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.
- Tech Mahindra
Tech Mahindra is a global information technology (IT) company that provides consulting, digital transformation, and business process outsourcing services to clients in various industries, including telecommunications, healthcare, banking and financial services, manufacturing, and retail. It was founded in 1986 and is headquartered in Pune, India.
Tech Mahindra has a significant presence in the United States, Europe, and the Asia Pacific region, with operations in over 90 countries. It employs over 125,000 professionals and is listed on the Bombay Stock Exchange and National Stock Exchange of India.
The company offers a range of services, including application development and maintenance, infrastructure management, digital transformation, data analytics, and cybersecurity. It has also invested in emerging technologies like artificial intelligence, blockchain, and the Internet of Things (IoT) to help its clients stay ahead of the competition.
Tech Mahindra has received several awards and recognitions for its services, including being ranked as one of the World’s Most Ethical Companies by Ethisphere Institute for six consecutive years (2015-2020).
- Cognizant
Cognizant is a multinational information technology (IT) consulting and services company headquartered in Teaneck, New Jersey, United States. The company was founded in 1994 as an in-house technology unit of The Dun & Bradstreet Corporation, and became a separate entity in 1996.
Cognizant provides a wide range of services including digital transformation, application development, data analytics, artificial intelligence, cloud computing, cybersecurity, and business process outsourcing. The company serves clients across industries such as banking and finance, healthcare, life sciences, manufacturing, retail, and technology.
Cognizant has a global presence with operations in over 40 countries and employs more than 300,000 people worldwide. It is listed on the NASDAQ stock exchange and has been consistently recognized as one of the world’s most admired companies by Fortune magazine.
The company has also made significant investments in emerging technologies like blockchain, machine learning, and the Internet of Things (IoT) to help its clients stay ahead of the competition. Additionally, Cognizant has been actively involved in corporate social responsibility initiatives, including education and environmental sustainability.
- Accenture
Accenture is a multinational professional services firm that provides consulting, technology, and outsourcing services to clients in various industries worldwide. The company was founded in 1989 and is headquartered in Dublin, Ireland.
Accenture offers services in several areas including strategy, digital, technology, operations, and consulting. The company serves clients across a wide range of industries, including healthcare, banking, energy, telecommunications, and retail.
The company has a global presence, with operations in over 120 countries and more than 500,000 employees worldwide. It is listed on the New York Stock Exchange and is a member of the Fortune Global 500 list.
Accenture has made significant investments in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things (IoT) to help its clients transform their businesses and stay ahead of the competition. Additionally, Accenture has been recognized for its commitment to corporate social responsibility and sustainability, including efforts to reduce carbon emissions, promote diversity and inclusion, and support education and skills development.
- IBM
IBM, or International Business Machines, is an American multinational technology company that produces and sells computer hardware, middleware, and software, as well as providing hosting and consulting services. IBM was founded in 1911 as the Computing-Tabulating-Recording Company (CTR) and was renamed “International Business Machines” in 1924. IBM is headquartered in Armonk, New York, and has operations in over 170 countries. The company is known for its mainframe computers and enterprise software solutions, such as the Watson artificial intelligence platform. IBM has also played a significant role in the development of the personal computer and is the inventor of the magnetic stripe card used in credit cards and identification cards.
- KPMG Global Services
KPMG Global Services is a subsidiary of KPMG, one of the largest professional services companies in the world. KPMG Global Services provides a range of services to KPMG member firms, including audit support, tax compliance, financial reporting, and other related services.
KPMG Global Services operates in a number of locations around the world, including India, the Philippines, and Poland, where it has large service delivery centers. These centers provide support to KPMG member firms globally, allowing them to streamline their operations and increase efficiency.
KPMG Global Services also leverages technology and automation to enhance its service offerings. For example, it has developed various tools and platforms that use artificial intelligence and machine learning to support tax compliance and auditing processes.
Overall, KPMG Global Services plays an important role in supporting the global operations of KPMG member firms and providing them with a range of value-added services.
- Evalueserve
Evalueserve is a global professional services provider that offers research, analytics, and data management services to clients in various industries. The company was founded in 2000 and is headquartered in Zug, Switzerland, with offices in several other countries, including India, China, and the United States.
Evalueserve’s services cover a range of industries, including banking and financial services, healthcare, pharmaceuticals, technology, and energy. Some of the specific services they offer include market research, data analytics, competitive intelligence, and patent research.
The company’s clients include Fortune 500 companies, mid-sized businesses, and startups. Evalueserve has been recognized as one of the leading providers of research and analytics services by various industry analysts and publications.
- Mu Sigma
Mu Sigma is a data analytics and decision science company that provides analytics solutions to businesses across various industries. The company was founded in 2004 and is headquartered in Bangalore, India, with offices in several other countries, including the United States, Canada, and the United Kingdom.
Mu Sigma’s services cover a wide range of industries, including retail, healthcare, financial services, technology, and manufacturing. Some of the specific services they offer include predictive modeling, machine learning, data visualization, and customer analytics.
The company’s clients include Fortune 500 companies, mid-sized businesses, and startups. Mu Sigma has been recognized as one of the fastest-growing companies in the world by various industry analysts and publications, including Deloitte and Inc. magazine.
Please note that this list is not exhaustive and is only intended to provide a general idea of some of the prominent KPO service providers in India. It is important to do your own research and due diligence before selecting a KPO company for your specific needs.
