Zoom Video Communications Receives Pan-India Telecom License for Expanded Services in India

Zoom Video Communications (ZVC) has announced that it has obtained a pan-India telecom license, which will allow it to provide telephone services to its enterprise customers in addition to its existing voice and video conference services offered through its website and app.

A Major Breakthrough
This license will enable Zoom to expand its services and offer a more comprehensive communication solution to its customers in India.
By obtaining this license, Zoom will be able to provide a more complete communication solution to its enterprise customers in India, who can now use Zoom for their voice, video, and telephone communication needs.

This move is expected to strengthen Zoom’s position in the Indian market and help it compete more effectively against other communication providers in the country.

The pan-India telecom license is issued by the Department of Telecommunications (DoT) and allows Zoom to operate as a telecom service provider in India. The license is required for companies that want to offer telephone services in the country and is regulated by TRAI, Telecom Regulatory Authority of India.

Zoom’s decision to obtain a telecom license in India is a strategic move that reflects the company’s commitment to expanding its services and presence in the country. The move also aligns with the Indian government’s push to promote digital communication and the use of technology in various sectors.

What It Means For The Company
According to the company, with these licences, Zoom will be able to offer PBX, its cloud-based private branch exchange service ‘Zoom Phone’, to multinational corporations and businesses operating in India.

Sameer Raje, ZVC General Manager and Head of India and SAARC Region, stated that with Zoom Phone, Indian businesses, as well as MNCs, can support flexible work environments and foster greater collaboration among employees, also elevate their customer experience.

For enterprises, PBX works as a local telephone exchange and aids them in managing conference call services.

Raje further goes on to say that this important milestone underscores our continued focus in the country, which is a strategic growth market for the company and the commitment to bringing new and innovative collaboration solutions to Indian users.

Zoom Phone increased more than 100 per cent year-on-year globally in the fiscal year 2023, exceeding 5.5 million seats in the fourth quarter of the fiscal year 2023, according to the statement of the company.

Zoom partners with international telecommunication providers and offers phone numbers and calling plans in 47 countries and territories bundled with cloud PBX service.

Zoom
Zoom Video Communications (ZVC) is a California-based company that provides a popular video conferencing platform used by individuals, businesses, and educational institutions around the world. Founded in 2011 by Eric Yuan, a former Cisco engineer, Zoom has quickly become a leading name in the world of virtual meetings, with its user-friendly interface, high-quality video and audio, and a range of features such as screen sharing, virtual backgrounds, and chat.

The COVID-19 pandemic accelerated the growth of Zoom’s user base significantly as people turned to virtual meetings in the absence of in-person interactions. As a result, the company’s revenue surged by over 300% in 2020, and the number of daily meeting participants increased from 10 million in December 2019 to over 300 million by April 2020.

Zoom’s success is largely attributed to its ease of use and reliable performance, as well as its affordability, with a basic free plan and several paid plans that cater to different needs and budgets. Its popularity has also led to integrations with other platforms, such as Slack, Google Drive, and Dropbox, making it even more convenient for users.

However, Zoom has faced some challenges as well. The company has faced criticism over its security and privacy practices, with some incidents of “Zoombombing” – unauthorized people entering and disrupting meetings – and concerns about the sharing of user data with third parties.
The company has taken steps to address these issues, including implementing stronger security measures and introducing end-to-end encryption.

India A Huge Market
Zoom expanded its operations in India, a country with a huge potential market for video conferencing services.
Zoom has been able to tap into the Indian market by providing a platform that is affordable, user-friendly, and offers high-quality video and audio. Its features, such as screen sharing, virtual backgrounds, and recording, have made it a valuable tool for businesses, educational institutions, and individuals in India.

Zoom has also responded to the unique needs of the Indian market by introducing features such as a virtual waiting room, which allows hosts to screen and admit participants before the meeting starts. This has been particularly useful for businesses that need to ensure the security and privacy of their meetings.

In addition to its success in the Indian market, Zoom has also invested in the country’s tech ecosystem by setting up a $100 million fund to invest in Indian startups that are building solutions using the Zoom platform.

In conclusion, obtaining a pan-India telecom license is a significant development for Zoom as it expands its services and strengthens its position in the Indian market. This move is expected to benefit both Zoom and its customers in India as it provides a more comprehensive communication solution and opens up new opportunities for growth and innovation.