Zoom Celebrates As It Gets Pan India Telecom Licence.

Zoom Video Communications has announced that it has secured a pan-India telecom licence from the Department of Telecommunications,  allowing it to deliver telephone services to its corporate clients in addition to the audio and video conferencing services now available through its website and app.

Due to this licence, the company could extend its services and provide a more comprehensive communication solution to its clients in India.

The company will be able to deliver a more comprehensive communication solution to its corporate customers in India, who may now utilise Zoom for audio, video, and telephone communication.

This move will likely boost the company’s position in the Indian market and allow it to compete more effectively against the country’s other communication providers. The licence is governed by the Telecom Regulatory Authority of India or TRAI.

Zoom’s effort can be regarded as an effort to create a dominion in the telecom space.

The company’s intention to get a telecom licence in India indicates the company’s commitment to increasing its national services and presence. The action is in line with the Indian government’s efforts to promote digital communication and the use of technology in a variety of areas.

According to the firm, with these licences, the company will be able to offer PBX, its cloud-based private branch exchange solution ‘Zoom Phone‘, to global enterprises and businesses operating in India.

According to Sameer Raje, ZVC General Manager and Head of India and the SAARC Region, by using Zoom Phone, Indian enterprises and MNCs can promote flexible work cultures, create more cooperation among employees, and improve their customer experience.

PBX serves as a local telephone exchange for businesses and assists them in handling conference call services.

Raje explains that this significant milestone underlines the business’s sustained emphasis on India, a critical growth market for the company, as well as its dedication to providing new and creative collaboration products to Indian customers.

The financial gains by the Zoom group.

According to the company’s announcement, Zoom Phone gained more than 100% year on year internationally in fiscal year 2023, surpassing 5.5 million seats in the fourth quarter of fiscal year 2023.

The company collaborates with worldwide telecommunications carriers to provide phone numbers and calling plans in 47 countries and territories, packaged with cloud PBX service.

A brief introduction about Zoom.

Zoom Video Communications (ZVC) is a firm established in California that provides a popular video conferencing platform that is utilised by consumers, corporations, and educational institutions all over the world. The company was founded in 2011 by former Cisco engineer Eric Yuan, and has swiftly become a major brand in the world of virtual meetings thanks to its user-friendly design, high-quality video and audio, and a variety of features, including screen sharing, virtual backdrops, and chat.

How has COVID-19 exaggerated the revenues of Zoom?

The COVID-19 pandemic dramatically boosted Zoom’s user growth as individuals turned to virtual meetings in the absence of in-person connections. As a consequence, income climbed by more than 300% in 2020, and the number of daily meeting participants increased from 10 million in December 2019 to more than 300 mn by April 2020.

Some downfalls faced by Zoom.

The company, on the other hand, has had some difficulties. The company has come under fire for their security and privacy practises, including instances of “Zoombombing” – unauthorised users entering and disturbing meetings – and worries about the sharing of user data with other parties.

The corporation has made efforts to solve these concerns, such as strengthening security procedures and installing end-to-end encryption.

The company has increased its operations in India, which has a sizable potential market for video conferencing services. The company has been able to penetrate the Indian market by delivering a cheap, user-friendly platform with high-quality video and audio. Its capabilities, like screen sharing, virtual backdrops, and recording, have made it a vital tool for Indian enterprises, educational institutions, and people.

Conclusion.

Zoom has also responded to the Indian market’s particular demands by offering features such as a virtual waiting room, which allows hosts to check and accept participants before the conference begins. This has been incredibly beneficial for companies that need to protect the confidentiality and secrecy of their meetings. In addition to its success in India, the company has invested in the country’s digital ecosystem by establishing a $100 million fund to invest in Indian businesses developing solutions on the Zoom platform.

Proofread and Published by Naveenika Chauhan