Top 20 Consumer Services Companies in India 2023

Consumer services are in widespread demand. Here is the list of the top 20 companies:-

1. Titan Company Limited

Titan Company Limited is an Indian company that is part of the Tata Group, a multinational conglomerate headquartered in Mumbai. Titan is a leading consumer services company in India, with a strong presence in the watches and jewelry segments.

Titan’s watch division offers a wide range of products, including watches for men, women, and children, as well as smartwatches and accessories. 

Titan’s jewelry division offers a range of products, including gold, diamond, and platinum jewelry. The company has established several successful brands, including Tanishq, which is known for its high-quality jewelry and innovative designs.

In addition to watches and jewelry, Titan also operates a number of other businesses, including eyewear and accessories. 

The company has also established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

2. Future Retail Limited

Future Retail Limited is a leading consumer services company in India, with a focus on the retail industry. 

Future Retail operates several retail chains in India, including Big Bazaar, Easyday, fbb, and Foodhall. 

Future Retail has a strong focus on offering value to its customers, and its retail chains are known for their competitive pricing and promotions.

The company operates several e-commerce platforms, including Big Bazaar Direct and Easyday Club, which offer customers a convenient and seamless shopping experience.

Future Retail has a strong commitment to sustainability and social responsibility. 

Future Retail also supports several social and community development programs, including education and healthcare initiatives, and it has been recognized for its contributions to these areas.

The company has faced some challenges in recent years, including financial difficulties and legal disputes, but it remains a prominent player in the Indian retail industry and continues to explore new opportunities for growth and innovation.

3. Dabur India Limited

Dabur India Limited is a leading consumer services company in India, specializing in health and personal care products. The company was founded in 1884 and is headquartered in Ghaziabad, near New Delhi.

Dabur offers a wide range of products, including Ayurvedic medicines, health supplements, personal care products, and home care products. The company has several well-known brands, including Dabur Chyawanprash, Dabur Honey, Vatika, and Real.

Dabur has a strong commitment to sustainability and social responsibility. The company has established several initiatives and programs to reduce waste generation and promote sustainable sourcing practices. 

Dabur also supports several social and community development programs, including education and healthcare initiatives, and it has been recognized for its contributions to these areas.

The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

Dabur has a strong presence in India and several other countries around the world. The company has established several manufacturing facilities and distribution networks to ensure its products are widely available to customers. 

Dabur continues to explore new opportunities for growth and expansion, and it remains committed to providing high-quality products and services to its customers.

4. Hindustan Unilever Limited

Hindustan Unilever Limited (HUL) is one of the largest consumer services companies in India, and a subsidiary of the multinational consumer goods company, Unilever. The company was founded in 1933 and is headquartered in Mumbai.

HUL offers a wide range of products, including personal care items, home care products, food and beverages, and water purifiers. The company has several well-known brands, including Dove, Surf Excel, Lipton, and Pureit.

HUL has a strong commitment to sustainability and social responsibility. 

HUL also supports several social and community development programs, including education and healthcare initiatives, and it has been recognized for its contributions to these areas.

 The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

HUL has a strong presence in India and several other countries around the world. The company has established several manufacturing facilities and distribution networks to ensure its products are widely available to customers.

 HUL continues to explore new opportunities for growth and expansion, and it remains committed to providing high-quality products and services to its customers.

5. Marico Limited

Marico Limited is a leading consumer services company in India that specializes in consumer products and services in the beauty and wellness sector. 

Marico offers a wide range of products, including hair care, skin care, edible oils, and health supplements. The company has several well-known brands, including Parachute, Saffola, Nihar, and Livon.

Marico has a strong commitment to sustainability and social responsibility. 

Marico also supports several social and community development programs, including education and healthcare initiatives, and it has been recognized for its contributions to these areas.

The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

 The company has established several manufacturing facilities and distribution networks to ensure its products are widely available to customers. 

Marico continues to explore new opportunities for growth and expansion, and it remains committed to providing high-quality products and services to its customers.

6. ITC Limited

ITC Limited is a leading Indian consumer services company that has a diversified presence in various sectors such as FMCG, hospitality, paper and packaging, agribusiness, and information technology. 

ITC offers a wide range of products and services, including cigarettes, packaged food, personal care products, stationery, and hotels. The company has several well-known brands, including Aashirvaad, Sunfeast, Classmate, Fiama, and ITC Hotels.

ITC has a strong commitment to sustainability and social responsibility. The company has established several initiatives and programs to reduce greenhouse gas emissions, promote sustainable agriculture practices, and conserve water resources. 

ITC also supports several social and community development programs, including education and healthcare initiatives, and it has been recognized for its contributions to these areas.

The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

ITC has a strong presence in India and several other countries around the world. The company has established several manufacturing facilities and distribution networks to ensure its products are widely available to customers. 

ITC continues to explore new opportunities for growth and expansion, and it remains committed to providing high-quality products and services to its customers.

7. Bharti Airtel Limited

Bharti Airtel Limited is a leading Indian consumer services company that provides a range of telecommunications services to customers across India and several other countries around the world. 

Bharti Airtel offers a range of products and services, including mobile voice and data services, broadband and fixed-line services, and digital TV services. 

The company has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services.

The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

Bharti Airtel has a strong presence in India and several other countries around the world.

 The company has established several manufacturing facilities and distribution networks to ensure its products and services are widely available to customers. Bharti Airtel continues to explore new opportunities for growth and expansion, and it remains committed to providing high-quality telecommunications services to its customers.

8. Vodafone Idea Limited

Vodafone Idea Limited is a leading Indian consumer services company that provides a range of telecommunications services to customers across India. The company was formed in 2018.

Vodafone Idea offers a range of products and services, including mobile voice and data services, broadband and fixed-line services, and digital TV services. The company has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services.

 The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

Vodafone Idea has a strong presence in India and several other countries around the world. The company has established several manufacturing facilities and distribution networks to ensure its products and services are widely available to customers. 

Vodafone Idea continues to explore new opportunities for growth and expansion, and it remains committed to providing high-quality telecommunications services to its customers.

9. Aditya Birla Fashion and Retail Limited

It is a leading Indian consumer services company that operates in the fashion and retail industry. The company was formed in 2015 and is headquartered in Mumbai.

Aditya Birla Fashion and Retail operates a range of brands, including Louis Philippe, Van Heusen, Allen Solly, Peter England, and Pantaloons.

Aditya Birla Fashion and Retail has a strong commitment to innovation and has invested heavily in improving its existing offerings. 

The company has established several partnerships and collaborations with other businesses and organizations to expand its reach and improve its products and services.

Aditya Birla Fashion and Retail has a strong focus on sustainability and has implemented several initiatives to reduce its environmental impact. 

Aditya Birla Fashion and Retail continue to explore new opportunities for growth and expansion, and it remains committed to providing high-quality products and services to its customers.

10. Jubilant FoodWorks Limited

Jubilant FoodWorks Limited is a leading Indian consumer services company that operates in the food service industry. The company was formed in 1995 and is headquartered in Noida, Uttar Pradesh.

Jubilant FoodWorks operates a range of food service brands, including Domino’s Pizza and Dunkin’ Donuts. 

Jubilant FoodWorks has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. 

The company has also invested heavily in technology to improve its operations and enhance the customer experience.

Jubilant FoodWorks continues to explore new opportunities for growth and expansion, both within India and internationally. The company remains committed to providing high-quality food service to its customers and to maintaining its position as a leader in the industry.

11. Coffee Day Enterprises Limited

Coffee Day Enterprises Limited is a leading Indian consumer services company that operates in the food and beverage industry. The company was formed in 1993 and is headquartered in Bengaluru, Karnataka.

Coffee Day Enterprises operates a range of food and beverage brands, including Cafe Coffee Day, The Square, and Xpress. 

Coffee Day Enterprises has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. 

The company has also invested heavily in technology to improve its operations and enhance the customer experience.

Coffee Day Enterprises has faced some financial challenges in recent years, but the company remains committed to providing high-quality food and beverage services to its customers. 

The company has undertaken several initiatives to address its financial situation, and it continues to explore new opportunities for growth and expansion.

12. PVR Limited

PVR Limited is a leading Indian consumer services company that operates in the entertainment industry. The company was formed in 1995 and is headquartered in Gurugram, Haryana.

PVR Limited operates a range of entertainment brands, including PVR Cinemas and PVR Pictures. 

PVR Limited has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. 

The company has also invested heavily in technology to improve its operations and enhance the customer experience.

PVR Limited has faced some challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the entertainment industry.

 However, the company has taken several steps to address these challenges, including implementing new safety protocols.

 PVR Limited remains committed to providing high-quality entertainment services to its customers and to maintaining its position as a leader in the industry.

13. INOX Leisure Limited

INOX Leisure Limited is a leading Indian consumer services company that operates in the entertainment industry. The company was formed in 1999 and is headquartered in Mumbai, Maharashtra.

INOX Leisure Limited operates a range of entertainment brands, including INOX, Insignia, and Megaplex. 

INOX Leisure Limited has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. 

The company has also invested heavily in technology to improve its operations and enhance the customer experience.

INOX Leisure Limited has faced some challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the entertainment industry. 

However, the company has taken several steps to address these challenges, including implementing new safety protocols and exploring new opportunities for growth and expansion.

 INOX Leisure Limited remains committed to providing high-quality entertainment services to its customers and to maintaining its position as a leader in the industry.

14. Zomato Media Private Limited

Zomato Media Private Limited is a leading Indian consumer services company that operates in the food and restaurant industry. The company was formed in 2008 and is headquartered in Gurugram, Haryana.

Zomato Media Private Limited operates a range of food and restaurant brands, including Zomato and Uber Eats. The company has a strong presence in the Indian market and operates in over 20 countries around the world.

Zomato Media Private Limited has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. 

The company has also invested heavily in technology to improve its operations and enhance the customer experience.

Zomato Media Private Limited has a strong commitment to sustainability and has implemented several initiatives to reduce its environmental impact. The company has also established several programs to support the local communities in which it operates.

Zomato Media Private Limited has faced some challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the food and restaurant industry. 

However, the company has taken several steps to address these challenges, including implementing new safety protocols and exploring new opportunities for growth and expansion.

 Zomato Media Private Limited remains committed to providing high-quality food and restaurant services to its customers and to maintaining its position as a leader in the industry.

15. MakeMyTrip (India) Private Limited

MakeMyTrip (India) Private Limited is a leading Indian consumer services company that operates in the travel and tourism industry. The company was founded in 2000 and is headquartered in Gurugram, Haryana.

MakeMyTrip offers a wide range of travel-related services, including hotel and flight bookings, holiday packages, and bus and rail tickets. 

The company operates in several countries around the world and has established itself as a leading travel brand in the Indian market.

MakeMyTrip has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. The company has also invested heavily in technology to improve its operations and enhance the customer experience.

MakeMyTrip has faced several challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the travel and tourism industry. 

However, the company has taken several steps to address these challenges, including implementing new safety protocols and exploring new opportunities for growth and expansion. 

MakeMyTrip remains committed to providing high-quality travel services to its customers and to maintaining its position as a leader in the industry.

16. OYO Rooms

OYO Rooms, also known as OYO Hotels & Homes, is a leading Indian consumer services company that operates in the hospitality industry. The company was founded in 2013 and is headquartered in Gurugram, Haryana.

OYO Rooms offers a wide range of accommodation options, including hotels, homes, and living spaces. The company operates in several countries around the world and has established itself as a leading hospitality brand in the Indian market.

OYO Rooms has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services.

 The company has also invested heavily in technology to improve its operations and enhance the customer experience.

OYO Rooms has faced several challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the hospitality industry. However, the company has taken several steps to address these challenges, including implementing new safety protocols and exploring new opportunities for growth and expansion. 

OYO Rooms remains committed to providing high-quality accommodation services to its customers and to maintaining its position as a leader in the industry.

17. Uber India Systems Private Limited

Uber India Systems Private Limited is a leading Indian consumer services company that operates in the transportation industry. The company is a subsidiary of Uber Technologies, Inc., which is headquartered in San Francisco, California.

Uber India offers a range of transportation services, including ride-sharing, bike-sharing, and food delivery. The company operates in several cities around the country and has established itself as a leading brand in the Indian market.

Uber India has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. The company has also invested heavily in technology to improve its operations and enhance the customer experience.

Uber India has faced several challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the transportation industry. 

However, the company has taken several steps to address these challenges, including implementing new safety protocols and exploring new opportunities for growth and expansion.

 Uber India remains committed to providing high-quality transportation services to its customers and to maintaining its position as a leader in the industry.

18. Swiggy

Swiggy is a leading Indian consumer services company that operates in the food delivery industry. The company was founded in 2014 and is headquartered in Bengaluru, Karnataka.

Swiggy offers a wide range of food delivery services, including restaurant delivery, grocery delivery, and alcohol delivery. The company operates in several cities around the country and has established itself as a leading brand in the Indian market.

Swiggy has a strong focus on customer service and has established several initiatives and programs to ensure its customers have access to high-quality, reliable services. The company has also invested heavily in technology to improve its operations and enhance the customer experience.

Swiggy has faced several challenges in recent years, particularly in light of the COVID-19 pandemic, which had a significant impact on the food delivery industry. 

However, the company has taken several steps to address these challenges, including implementing new safety protocols and exploring new opportunities for growth and expansion. 

Swiggy remains committed to providing high-quality food delivery services to its customers and to maintaining its position as a leader in the industry.

19. Amazon India

Amazon India is a subsidiary of the American multinational technology company, Amazon. It was launched in India in 2013, and it operates as an online marketplace for a wide range of products, including electronics, home appliances, clothing, and personal care products.

Amazon India has a strong focus on customer service and has established several initiatives to ensure its customers have access to high-quality, reliable services.

 The company offers a variety of delivery options, including one-day and two-day delivery, as well as a subscription-based service called Amazon Prime, which provides customers with a range of benefits, including free and fast delivery, access to streaming services, and exclusive discounts.

In addition to its core e-commerce business, Amazon India has also expanded into other areas, such as online payments and digital content. 

The company has also made significant investments in the Indian market, including the acquisition of the Indian grocery chain, More, and the launch of its own food delivery service, Amazon Food.

Despite facing significant competition in the Indian market, Amazon India remains one of the leading e-commerce platforms in the country, and it continues to invest heavily in technology and innovation to improve its services and expand its reach.

20. Flipkart Internet Private Limited

Flipkart Internet Private Limited is an Indian e-commerce company that was founded in 2007. It is headquartered in Bengaluru, India, and was acquired by Walmart in 2018. Flipkart operates as an online marketplace, offering a wide range of products such as electronics, appliances, fashion, and home goods.

The company has a strong focus on customer service, offering a range of delivery options, including same-day delivery and a subscription-based service called Flipkart Plus, which provides free and faster delivery, early access to sales, and other benefits. 

Flipkart also operates its own payment gateway called PhonePe, which allows customers to make digital transactions on the platform.

Flipkart has been a major player in the Indian e-commerce market for many years and has often competed fiercely with Amazon India for market share. 

The company has also expanded into other areas, such as digital content through its acquisition of the video streaming service, Hotstar, and investments in the financial technology space.

Flipkart has a strong focus on innovation and technology and has made significant investments in artificial intelligence and machine learning to improve its operations and services. 

It is one of the leading e-commerce platforms in India, with a large and loyal customer base, and continues to expand its offerings to meet the changing needs of its customers.

The ranking of these companies may vary depending on their financial performance and market trends.