Top 10 Best VoIP Providers In India In 2023

Top 10 Best VoIP Providers In India In 2023

As technology advances and organizations adapt to ever-changing circumstances, more companies are transitioning from conventional landlines to voice-over-internet-protocol (VoIP) services. These cloud-based utilities can lower costs, improve remote partnerships, and increase productivity by integrating with other apps.

There are hundreds of VoIP service providers, each with unique features and costs. It may be difficult to match your company with the appropriate service, but we have looked at the best options available and selected the top VoIP providers. Find the best solution today based on your requirements and cost.

How does VoIP operate and what is it?

Let us start with the basics. VoIP, which stands for “voice over internet protocol,” is a method that allows you to send voice messages over the internet instead of through a conventional phone network.

VoIP functions similarly to a traditional phone system, although it is typically far more inexpensive and scaleable. Furthermore, VoIP technology has a variety of benefits that traditional phone systems lack. For example, you can phone or be called practically anywhere as long as you have an internet connection. Use your mobile device, desktop computer, or even dedicated VoIP hardware to maintain constant contact.

Numerous VoIP systems also have a number of sophisticated capabilities, like straightforward call routing, sophisticated on-hold messages, and multiple phone numbers. Numerous VoIP packages at the top end of the market include integrated technologies like online fax, integrated email marketing, and video conferencing.

VoIP. VoIP, or Voice over Internet Protocol, is a modern communication method that sends voice signals to the destination as data packets. Direct call-making is possible from a phone, computer, or other authorized device.

However, VoIP doesn’t have anything special about it. In addition to communication services, it provides a wealth of value-added features to raise staff productivity. Some of the most common features of VoIP systems are the auto-dialer, call forwarding, call routing, call scheduling, and integration with third-party applications.

After that brief intro, let’s learn everything there is to know about VoIP service providers, how to choose one for your company, and which VoIP service providers are the best in India.

What precisely are VoIP Service Providers?

VoIP service providers are, to put it simply, people or companies that deliver VoIP services. They install VoIP hardware and software (if necessary) at your location and bill you monthly for usage. The majority of VoIP service providers serve both business and residential clients.

What is the cost of VoIP?

A VoIP system’s price can vary greatly. There are several basic free options accessible, and for companies with high-end needs, premium plans can cost anywhere from a few dollars per year to hundreds of thousands of dollars per month.

Most VoIP service providers let you make unlimited phone calls, video calls, and SMS to numbers all over the world. You should expect to spend more if you need assistance from a larger workforce because subscriptions are normally provided per user.

Although this type of pricing structure isn’t very widespread, certain providers do provide all-inclusive solutions that support a certain number of users for one charge. Advanced features, linkages with certain third-party platforms, and possibilities for international calling will likely come at an additional cost.

How to Pick the Top VoIP Service Providers in India

The many processes involved in choosing a VoIP service provider in India are listed below:

Step 1: Determine what VoIP is.

The most fundamental prerequisite is this. Before you can start looking into the best VoIP service providers in India, you need to understand what VoIP is, how it functions, and what advantages it offers. You may find a plethora of knowledge about VoIP using the many resources that are available on the internet.

Step 2: List your essential and desirable qualities.

It’s time to match VoIP’s capabilities with your needs now that you are familiar with what it is and what it can do. In other words, you need to determine which elements of a VoIP phone system you absolutely require and which you can do without. Additionally, this will be very helpful for your following move.

Step 3: Create a list of all VoIP service providers in step three.

The next stage is to compile a list of all VoIP service providers. Given a large number of service providers available nowadays, you may be unsure of how to pick just a handful. It’s simpler than you might think. Simply select VoIP service providers that give all the features you really must have and at least a few more. Your options will be immediately narrowed down to a select group of Indian VoIP service providers.

Step 4: Research customer reviews of the VoIP service provider.

No, you don’t need to speak with each person separately to learn about their experiences. All that we ask is that you look up these service providers on review websites like G2 and Capterra. Learn what the solution’s benefits, drawbacks, and most beloved features were for the users after they used it. These reviews are usually reliable and will offer you a good notion of whether to choose that tool or not.

Step 5: Examine the VoIP provider.

You are in luck if you intend to use a cloud-hosted VoIP service provider. The capabilities of the instrument can then be immediately experienced by you. Without committing, this is the greatest method to understand the tool’s effectiveness.

Once you have completed the aforementioned five steps, you will instantly be at the VoIP service provider of your choice.

Advantages of VoIP

These are some of the most typical features that VoIP service providers give. Although some may only be available in more expensive packages, they are typically provided as standard.

• Audio-visual conferences

Without the need for a laptop, many VoIP handsets have screens and cameras integrated directly in, making it easy to conduct video conferences from a desk. When not every conference participant has access to a camera-enabled phone, audio conferencing can be a far more practical choice.

• Voicemail

Voicemail has become a crucial component of our professional lives, whether we use VoIP or a traditional phone system. The coolest thing about VoIP voicemail is that it is available everywhere and on any compatible device, such as a laptop or mobile phone. You must never again miss an important call.

• Display sharing

Screen sharing is ideal for collaborating while watching (and managing) a colleague’s computer and for assisting a client with a technical or sales issue. There is no need for the sharer to install any additional software because of how simple the process is.

• Working from home/mobile

Due to the fact that VoIP relies on the internet, you may access your VoIP phone account from any suitable device, usually through an app on your phone, laptop, or tablet. As a result, you can use your VoIP number to make and receive calls regardless of whether you’re in the office or on the road.

• Integrating CRM

Businesses now rely heavily on CRM to keep track of interactions with customers and buyers. VoIP CRM integration can improve customer service by facilitating real-time call tracking, analyzing consumer behavior for marketing purposes, and managing customer relationships more effectively.

• Monitoring calls

VoIP allows for the storage of voice (and fax) conversations as digital data packets, making call monitoring simple and effective. Call monitoring upholds industry standards by allowing managers to keep an eye on compliance and performance, lessen the risk, and customize training.

• Sophisticated call routing

VoIP’s sophisticated call routing technology can instantly route incoming calls to any individual or group. As a result, you can easily announce your office hours, control high wait times by providing a voicemail option, and scale your call center as your workforce expands.

• Call tracking

VoIP makes taking notes unnecessary by allowing you to record any call. Calls made and received are stored in the cloud and can be accessed from anywhere. You don’t even have to start recording at the beginning to get the entire call; you can decide to keep a recording at any point during the session.

• Music and messaging on hold

Using the appropriate on-hold music will assist reassure individuals in line and provide you an opportunity to advertise offers and offer service-related advice. No one likes to be placed on hold in silence. Typically, a VoIP service will offer on-hold music, but you can also employ third-party plug-ins to increase your musical selections.

List Of The Top 10 Best VoIP Providers In India In 2023

• Nextiva:

If you’re looking at cloud-based communications for your company’s employees and customers, Nextiva provides a number of advantages over the competition, including flexible pricing and a better user experience.

You are allowed an unlimited amount of calls to any US or Canadian phone. The real-time presence feature allows you to see which of your contacts are available right now, and the call queue allows you to accept calls even when the line is busy. All options include video conferencing, and Nextiva lets you share files and screens during meetings. Additionally, you may stream live webinars and virtual events using Nextiva’s video feature (opens in a new tab).

Other capabilities include the ability to record your outgoing voicemail message and the ability to have voicemails delivered directly to your email inbox. Additionally, you are permitted to send and receive an unlimited amount of faxes and text messages.

The solution from Nextiva is apparently well-designed with functionality and usability in mind. The association makes it possible for you to find the features you need and you log in by segmenting its tools based on communication, sales, and service. On the Professional tier, additional connectors are available, including those for Salesforce, Hubspot, Zendesk, Outlook, and Google Contacts. The possibility of a free trial could be one of the main selling features. If you’re still unsure, it could be worthwhile to join up for the trial to determine whether Nextiva is the best option for your business.

• Dialpad:

It is evident when using Dialpad that Dialpad Software has changed how telephone communications are handled in many offices. With its low price tag and intuitive interface, Voice over Internet Protocol (VoIP) is a great option for businesses whose processes lend themselves to the installation of softphones on internet-connected gadgets.

Employees may communicate professionally using any gadget and place. Automated note-taking and in-call client attitude detection are both possible with speech intelligence driven by AI.

Dialpad has a single central administrator site that makes it simple to add new users, give them phone numbers, link them to office suites like Google Workspace and Microsoft 365, and set their rights. User setup is also simple. Both a desktop interface and a smartphone app can be used to regularly update user accounts, and the entire procedure should just take a few minutes.

Despite the fact that remote work has grown in popularity recently, Dialpad is still compatible with a large number of desk phones. Additionally, the firm has teamed with Jabra and Poly to incorporate capability with a variety of headsets.

• Ooma Office:

Ooma Office is a wonderful option for smaller organizations or companies with a significant number of remote workers because it is reasonably priced and offers a few different plan options. The base subscription includes a mobile app, a virtual receptionist, and call-forwarding features in addition to a number of other services. Ooma Office Pro offers transcription of voicemails, video conferencing capabilities, and a number of other useful business services.

The service is especially handy for companies that employ people in remote locations because it enables employees to make and receive an unlimited number of calls within the United States using their company number while using either the mobile app or the desktop client.

Ooma Office is a fantastic option for organizations that may not require the most cutting-edge VoIP service, despite the fact that video conferencing is only available with the more expensive pro plan may dissatisfy certain companies. Ring Groups, which enables businesses to combine extensions together so they all ring at once, is another useful function. The employee who answers the phone first receives a simple transfer of the call.

• RingCentral:

Whatever the industry, RingCentral MVP, formerly known as RingCentral Office, is a fantastic all-arounder for businesses. It is a cloud-based PBX platform with all the features that contemporary businesses have grown accustomed to receiving from their VoIP systems, like video software, collaboration tools, and even AI capabilities.

An auto-attendant system, a business directory, call forwarding and handling, several extensions, and additional crucial functions are all present. Businesses may rest easy knowing that there won’t be many interruptions to their communications network thanks to a 99.999% uptime SLA.

The Essentials plan, targeted for small and medium-sized enterprises, provides unlimited video and phone calls, a local free and toll-free line, and 1,500 toll-free minutes, among other features. The plan’s 20-user maximum, meanwhile, could not be enough for certain businesses.

Thankfully, the options offered by RingCentral for bigger companies are where the service really shines. Real-time statistics (opens in new tab), automatic call recording, and integrations with well-known CRM systems like Salesforce, Zendesk, and more are all included in the Premium subscription. There is no user cap on the Basic package.

• Grasshopper:

Grasshopper, a superb VoIP service for smaller businesses, especially those that do not have the financial capacity to fund additional hardware, was acquired by remote access solutions company LogMeIn in 2018. Businesses can easily access a PBX software instance with Grasshopper that links extensions to current phone numbers. Businesses only need a working phone number, presently available devices (including cell phones), and a stable internet connection.

The functions that Grasshopper offers are fairly deprived, despite the minimal needs. The kind of sophisticated functionality needed to enable call centers or VoIP desktop phones are not present, nor are analytics. Although customers do receive unlimited business calls and texts, call forwarding options, and round-the-clock support, there isn’t much else to say about the Grasshopper service.

Fortunately, there are three extensions and a Solo-tier for the pricing, which is quite beneficial. While the Small Business tier delivers up to five numbers and an infinite number of extensions, the Partner tier only delivers three numbers and six extensions. Contrary to the majority of VoIP service providers, Grasshopper doesn’t charge a per-user fee. These are monthly charges that are included, so small enterprises might pay much less overall.

• 8×8 Communications:

The price of the 8×8 Communications Platform is likely the first and foremost thing to consider when you hear about it. Its base package, which is surprisingly reasonable for an enterprise-standard VPN provider, is a great choice for any company that believes it is now overpaying for communication tools.

The 8×8 Express Plan is available in the United States and Canada and offers limitless teleconferencing, chatting, phoning, and Text messages in addition to personalized software to manage all of your business connections. Small businesses may get a head start on their website development ambitions by taking advantage of the three-month subscription to Wix Unlimited that comes as part of the package, in addition to the one-month free trial.

For businesses that require more services than what the Express plan offers, the X Series X2 plan offers unlimited calling to and from fourteen different nations, audio and videoconferencing calling, Texting, MMS, and Group chat abilities, as well as a number of corporate connectors, such as Microsoft 365, Google Workspace, NetSuite, ZenDesk, Salesforce, and Outlook.

Meanwhile, the X Series X4 plan comprises supervisor analytics, call quality reporting, and unlimited calling to and from 47 different countries. Additional strategies are created to accommodate multichannel colleagues and voice-focused contact centers.

It is important to note that the 8×8 eXperience Communications Platform does not provide a dirt cheap service, and more expensive plans may be prohibitively expensive.  The more affordable basic subscriptions from 8×8 deliver fantastic value, and all of the company’s solutions make excellent collaboration tools. In addition to offering wide connectivity with third-party solutions, a universal team messaging tool enables enterprises to work both internally and outside with customers and providers.

• OpenPhone:

All-inclusive VoIP phone system OpenPhone serves companies of all sizes. You can manage calls, contacts, and anything else with its integrated app. The best feature of this platform is that each phone number comes with a specific mailbox. By doing this, you can be confident that each of your discussions will remain private.

Additionally, OpenPhone may be integrated with programs like Slack, Google Contacts, HubSpot, and others. The contemporary business phone system is OpenPhone. It has a strong calling, texting, and a compact CRM. perfect for both teams and individuals. You can connect a phone number with coworkers just like you can with an email. Mac, Windows, the web, iOS, and Android are all supported.

• Vonage:

With the help of prominent VoIP solution provider Vonage, businesses can integrate phone, message, video, and data functions into a single platform. The video collaboration tool on this platform, which rapidly converts voice, SMS, and team chat into video meetings, is its most popular feature. To finish, simply click one button. You may manage Vonage via a dedicated admin interface that is available from any computer or mobile device.

The VoIP service from Vonage is ideal for clients who want to customize their service because it provides a variety of options. Features include a 99.999% uptime guarantee, unlimited calls and SMS, and 24/7 support. Toll-free lines, advanced IT assistance, call recording, and visual voice mail are all available as extras.

As a result, it may be costly. The cost-effective VoIP service has several capabilities that are only included in more expensive plans, such as on-demand call recording. Even so, the cheapest plan offers team messaging, unlimited calls, and SMS messages, making it a reasonable choice if you only require the most fundamental capabilities. Who ought to use it? For companies that require a flexible VoIP solution with a wealth of capabilities, Vonage is the ideal option.

• Go To Connect:

All of the VoIP solutions covered in this article offer a wide variety of unique capabilities depending on the particular price plan that businesses select. GoToConnect’s feature set is exceptional since it provides businesses with more than 100 calls, collaboration, and mobile features and capabilities, and a range of video conferencing options. Along with all of the typical features, like team-based call distribution, time-based routing, and geolocation routing, buyers also have access to private conference rooms.

Business organizations won’t need to install any new hardware because GoToConnect, which bills itself as a UCaaS service, will handle all maintenance and upgrades. A business-grade router, an Ethernet switch with Quality of Service features, and a firewall are all recommended by the company in order to facilitate HTTP, HTTPS, and UDP traffic on the customer’s connection.

It’s worth noting that, unlike the majority of VoIP service providers, GoToConnect does not charge extra fees for extra capabilities. An organization’s pricing approach is instead determined by the number of workers it has. For customers with one to four users, the monthly cost per user is $29.95. For buyers with 50 to 99 users, the price per user is $19.95 per month. All subscription tiers of GoToConnect offer access to the bulk of its features, and businesses with more than 100 employees can select from customized price tiers.

The features include Cloud PBX, personalized hold music, call management, sophisticated ring patterns, and one-click screen sharing. Of course, adding functionality increases the likelihood that something may go wrong, but GoToConnect also delivers comprehensive email and phone support in case a problem does develop.

• 1-VoIP:

1-VoIP emerges to be almost any other business phone service at first glance.  Regarding the deal, 1-VoIP fulfills it, regardless, it’s not a spectacular one. It provides a lot of the business phone capabilities you’d expect, including virtual fax, forwarding, queues, auto-attendant, music on hold, and extension transfers. Yada-yada-yada.

When we stumbled onto its killer feature—integration with Nomorobo—we were about to write this off as another snooze. If Nomorobo is new to you, it generally prevents incoming spam calls. It’s a smartphone app that’s a little bit of a hack. All of your calls must go through Nomorobo before being returned to you. Your callers experience delays and annoyance as a result. However, Nomorobo is incorporated into the virtual PBX with 1-VoIP. This implies that if you choose to use a real operator as opposed to a virtual attendant, you won’t have to deal with the constant barrage of incoming calls.

edited and proofread by nikita sharma