Top 20 Telephone Call Centers Companies in India 2023

veenus May 1, 2023

0 3,627 18 minutes read

India is a global leader in providing outsourcing solutions, and the country’s call center industry has experienced tremendous growth over the past decade.

With a large pool of skilled and English-speaking talent, along with favorable government policies and low operating costs, India has become a preferred destination for companies looking to set up call center operations.

In 2023, the top telephone call centers companies in India are expected to continue to dominate the industry and offer a range of services to clients across various sectors, including telecommunications, healthcare, banking, and e-commerce. These companies are known for their quality services, robust infrastructure, and customer-centric approach.

In this context, this article will explore the top 20 telephone call center companies in India in 2023, providing insights into their services, strengths, and market positions.

The companies listed here are expected to continue to drive innovation and growth in the Indian call center industry and contribute to the country’s economic development.

the top telephone call centers companies in India as of 2021, based on their market share and revenue:

TATA Business Support Services
Wipro Limited
Infosys BPM Limited
Genpact Limited
Tech Mahindra Limited
HCL Technologies Limited
Teleperformance India
Sutherland Global Services
Concentrix
IBM India
Hinduja Global Solutions Limited
EXL Service
Sitel India
Aditya Birla Minacs
Firstsource Solutions Limited
Serco Global Services
Aegis Limited
NTT Data Services
CSS Corp
iQor Global Services India

TATA Business Support Services

TATA Business Support Services (TBSS) is a leading call center company in India that provides outsourcing solutions to clients in various industries, including telecommunications, banking, healthcare, and e-commerce. The company is a subsidiary of Tata Sons, one of India’s largest business conglomerates.

TBSS offers a range of services, including customer support, technical support, telemarketing, back-office support, and data analytics. The company has a strong focus on technology and innovation, and it leverages advanced tools and platforms to deliver high-quality services to clients.

TBSS has a presence in multiple locations across India, including Mumbai, Pune, Chennai, Hyderabad, and Kolkata.

The company has a large pool of skilled and English-speaking talent, and it invests heavily in training and development programs to ensure that its employees are equipped with the necessary skills and knowledge to deliver exceptional services to clients.

TBSS has won several awards for its excellence in call center operations, including the NASSCOM Customer Service Excellence Award and the CII Award for Customer Obsession. The company is expected to continue to be a leading player in the Indian call center industry in 2023 and beyond, driving innovation and growth in the sector.

Wipro Limited

Wipro Limited is a leading global information technology, consulting, and business process services company based in India. The company has a strong presence in the call center industry in India and provides outsourcing solutions to clients in various industries, including telecommunications, banking, healthcare, and retail.

Wipro’s call center services include customer support, technical support, telemarketing, back-office support, and data analytics. The company leverages advanced technologies, such as artificial intelligence and machine learning, to deliver personalized and efficient services to clients.

Wipro has a large pool of skilled and multilingual talent, and it operates call center facilities in multiple locations across India and the world. The company invests heavily in training and development programs to ensure that its employees are equipped with the necessary skills and knowledge to deliver exceptional services to clients.

Wipro has won several awards for its excellence in call center operations, including the Contact Center World Award for Best Outsourced Provider and the Asia Outsourcing Excellence Award for Best Contact Center Provider.

The company is expected to continue to be a leading player in the Indian call center industry in 2023 and beyond, driving innovation and growth in the sector.

Infosys BPM Limited

Infosys BPM Limited is a subsidiary of Infosys, a global leader in consulting, technology, and outsourcing solutions.

Infosys BPM provides a range of business process management and outsourcing services, including call center services, to clients across various industries, including telecommunications, banking, healthcare, and retail.

Infosys BPM’s call center services include customer support, technical support, telemarketing, back-office support, and data analytics. The company uses advanced technologies and analytics tools to deliver customized and efficient services to clients.

Infosys BPM has a strong focus on quality and innovation, and it invests heavily in training and development programs to ensure that its employees are equipped with the necessary skills and knowledge to deliver exceptional services to clients.

The company has a large pool of skilled and English-speaking talent, and it operates call center facilities in multiple locations across India and the world.

Infosys BPM has won several awards for its excellence in call center operations, including the Global Sourcing Association (GSA) Award for Best Offshore Team and the National Outsourcing Association (NOA) Award for Best Shared Services Center.

The company is expected to continue to be a leading player in the Indian call center industry in 2023 and beyond, driving innovation and growth in the sector.

Genpact Limited

Genpact Limited is a global professional services firm that provides digital transformation, consulting, and outsourcing services to clients in various industries, including banking and financial services, healthcare, insurance, manufacturing, and consumer goods.

The company was founded in 1997 as a business unit within General Electric (GE), and it became an independent company in 2005.

Headquartered in New York City, Genpact operates in more than 30 countries and has over 90 delivery centers worldwide.

The company’s services include finance and accounting, procurement and supply chain management, analytics and research, customer experience, digital transformation, risk and compliance, and enterprise application services.

Genpact also offers industry-specific solutions, such as mortgage services for financial institutions and claims management for insurance companies.

As of 2021, Genpact has more than 96,000 employees globally and has been recognized as one of the world’s most ethical companies by the Ethisphere Institute for ten consecutive years.

Tech Mahindra Limited

Tech Mahindra Limited is a global information technology company that provides consulting, digital transformation, and business process outsourcing services to clients in various industries, including telecommunications, manufacturing, healthcare, and banking and financial services.

The company was founded in 1986 as a joint venture between Mahindra & Mahindra and British Telecommunications, and it became a public company in 2006.

Headquartered in Pune, India, Tech Mahindra operates in over 90 countries and has more than 120,000 employees worldwide. The company’s services include application development and maintenance, enterprise solutions, testing and assurance, digital transformation, consulting, and business process outsourcing.

Tech Mahindra also offers industry-specific solutions, such as network services for telecommunications companies and healthcare information management services.

As of 2021, Tech Mahindra is one of the largest IT services companies in India and has been recognized as a leader in digital transformation and innovation by various industry analysts and organizations.

The company is also committed to sustainability and social responsibility, and it has received several awards and recognitions for its environmental and social initiatives.

HCL Technologies Limited

HCL Technologies Limited is a global information technology services company that provides consulting, digital transformation, and outsourcing services to clients in various industries, including healthcare, banking and financial services, retail, manufacturing, and telecommunications.

The company was founded in 1976 as a hardware company and later shifted its focus to software services.

Headquartered in Noida, India, HCL Technologies operates in over 40 countries and has more than 175,000 employees worldwide.

The company’s services include application development and maintenance, infrastructure management services, engineering and R&D services, digital and analytics solutions, and business process services.

HCL Technologies also offers industry-specific solutions, such as healthcare IT solutions and banking and financial services solutions.

As of 2021, HCL Technologies is one of the largest IT services companies in India and has been recognized as a leader in digital transformation and innovation by various industry analysts and organizations.

The company is also committed to sustainability and social responsibility, and it has received several awards and recognitions for its environmental and social initiatives.

Teleperformance India

Teleperformance India is a subsidiary of Teleperformance, a global leader in outsourced omnichannel customer experience management services.

The company provides a range of customer support services, including voice-based customer support, chat and email support, technical support, social media management, and back-office processing to clients across various industries, including telecommunications, banking and financial services, healthcare, retail, and e-commerce.

Headquartered in Mumbai, India, Teleperformance India has delivery centers across major cities in India, including Bangalore, Jaipur, Indore, Gurgaon, and Mohali. The company has a workforce of more than 40,000 employees who are trained to provide high-quality customer support services in multiple languages.

Teleperformance India uses advanced technology and analytics to provide customized solutions to its clients, helping them improve customer satisfaction and loyalty.

Teleperformance India has won several awards and recognitions for its customer experience management services, including the NASSCOM Customer Service Excellence Award and the Asia Pacific Customer Service Consortium (APCSC) Award.

The company is also committed to social responsibility and has launched several initiatives to support the education and healthcare needs of underprivileged communities in India.

Sutherland Global Services

Sutherland Global Services is a global business process outsourcing (BPO) and technology services company that provides a wide range of services to clients in various industries, including healthcare, insurance, banking and financial services, retail, and technology.

The company was founded in 1986 and is headquartered in Rochester, New York.

Sutherland Global Services has delivery centers in over 20 countries and employs more than 38,000 professionals worldwide.

The company offers a range of services, including customer experience management, data analytics and insights, IT services, business process services, and consulting services.

Sutherland Global Services also offers industry-specific solutions, such as claims management services for insurance companies and revenue cycle management services for healthcare providers.

The company uses advanced technologies, such as automation and artificial intelligence, to provide customized solutions to its clients, helping them improve operational efficiency, reduce costs, and enhance customer experience.

Sutherland Global Services has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the Everest Group PEAK Matrix, and the IAOP Global Outsourcing 100.

The company is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

Concentrix

Concentrix is a global business services company that provides customer experience management, business process outsourcing, and technology solutions to clients in various industries, including banking and financial services, healthcare, retail, and technology. The company was founded in 2006 and is headquartered in Fremont, California.

Concentrix operates in over 40 countries and has delivery centers in Asia, Europe, and the Americas. The company’s services include customer experience management, digital transformation, business process services, and IT services.

Concentrix also offers industry-specific solutions, such as fraud and risk management for financial services companies and patient engagement services for healthcare providers.

The company uses advanced technologies, such as automation and analytics, to provide customized solutions to its clients, helping them improve operational efficiency, reduce costs, and enhance customer experience.

Concentrix has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the IAOP Global Outsourcing 100, and the Everest Group PEAK Matrix.

Concentrix is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “Concentrix Gives,” which supports various charitable causes and volunteer activities across the globe.

IBM India

IBM India is the Indian subsidiary of IBM, a global technology and consulting company. IBM India provides a wide range of technology and business services to clients across various industries, including banking and financial services, healthcare, retail, and telecommunications.

The company was founded in 1992 and is headquartered in Bangalore, India.

IBM India operates in over 50 cities across the country and has a workforce of more than 100,000 employees. The company’s services include application development and maintenance, infrastructure management services, digital transformation, business process outsourcing, and consulting services.

IBM India also offers industry-specific solutions, such as core banking solutions for financial institutions and clinical trial management solutions for healthcare providers.

The company uses advanced technologies, such as artificial intelligence, cloud computing, and blockchain, to provide customized solutions to its clients, helping them improve operational efficiency, reduce costs, and enhance customer experience.

IBM India has won several awards and recognitions for its services, including the NASSCOM Corporate Award for Excellence in Diversity and Inclusion, the IDC Digital Transformation Awards, and the Frost & Sullivan India ICT Awards.

IBM India is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “IBM Corporate Citizenship,” which supports various charitable causes and volunteer activities across the country.

Hinduja Global Solutions Limited

Hinduja Global Solutions Limited (HGS) is a global business process management company that provides customer experience management, back-office processing, and digital transformation services to clients in various industries, including banking and financial services, healthcare, insurance, retail, and technology.

The company was founded in 1993 and is headquartered in Bangalore, India.

HGS operates in over 13 countries, including the United States, Canada, and India, and has more than 44,000 employees worldwide. The company’s services include customer experience management, digital transformation, finance and accounting, human resources outsourcing, and procurement and supply chain management.

HGS also offers industry-specific solutions, such as claims management for insurance companies and customer acquisition and retention services for telecommunications companies.

The company uses advanced technologies, such as automation, analytics, and artificial intelligence, to provide customized solutions to its clients, helping them improve operational efficiency, reduce costs, and enhance customer experience.

HGS has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the NASSCOM Customer Service Excellence Award, and the IAOP Global Outsourcing 100.

HGS is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability. The company has a dedicated corporate social responsibility program, called “HGS Cares,” which supports various charitable causes and volunteer activities across the globe.

EXL Service

EXL Service is a global operations management and analytics company that provides a wide range of services to clients in various industries, including banking and financial services, healthcare, insurance, retail, and travel. The company was founded in 1999 and is headquartered in New York City.

EXL Service operates in over 30 countries and has more than 35,000 employees worldwide. The company’s services include analytics and consulting, digital transformation, finance and accounting, healthcare management, legal services, and procurement and supply chain management.

EXL Service also offers industry-specific solutions, such as mortgage processing for financial institutions and claims management for insurance companies.

EXL Service has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the IAOP Global Outsourcing 100, and the HfS Research Blueprint Report.

EXL Service is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “EXL Cares,” which supports various charitable causes and volunteer activities across the globe.

Sitel India

Sitel India is the Indian subsidiary of Sitel Group, a global leader in customer experience management services.

Sitel India provides a range of customer support services, including voice-based customer support, chat and email support, technical support, and back-office processing to clients across various industries, including telecommunications, banking and financial services, healthcare, and retail.

Headquartered in Mumbai, India, Sitel India has delivery centers across major cities in India, including Hyderabad, Chennai, and Pune. The company has a workforce of more than 15,000 employees who are trained to provide high-quality customer support services in multiple languages.

Sitel India uses advanced technology and analytics to provide customized solutions to its clients, helping them improve customer satisfaction and loyalty.

Sitel India has won several awards and recognitions for its customer experience management services, including the Stevie Awards for Sales and Customer Service, the NASSCOM Customer Service Excellence Award, and the Golden Globe Tigers Award.

The company is also committed to social responsibility and has launched several initiatives to support the education and healthcare needs of underprivileged communities in India.

Aditya Birla Minacs

Aditya Birla Minacs is a global business solutions company that provides customer experience management, back-office processing, and digital transformation services to clients across various industries, including banking and financial services, healthcare, insurance, retail, and technology.

The company was founded in 1980 and is headquartered in Bengaluru, India.

Aditya Birla Minacs operates in over 35 countries and has delivery centers in North America, Europe, and Asia. The company’s services include customer experience management, digital transformation, finance and accounting, human resources outsourcing, and procurement and supply chain management.

Aditya Birla Minacs also offers industry-specific solutions, such as claims management for insurance companies and customer acquisition and retention services for telecommunications companies.

Aditya Birla Minacs has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the NASSCOM Customer Service Excellence Award, and the IAOP Global Outsourcing 100.

Aditya Birla Minacs is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “Aditya Birla Group’s Corporate Social Responsibility,” which supports various charitable causes and volunteer activities across the globe. In 2016, Aditya Birla Minacs was acquired by Concentrix, a global business services company.

Firstsource Solutions Limited

Firstsource Solutions Limited is a global business process management company that provides customer experience management, back-office processing, and revenue cycle management services to clients across various industries, including banking and financial services, healthcare, insurance, media and communications, and retail.

The company was founded in 2001 and is headquartered in Mumbai, India.

Firstsource Solutions operates in over 10 countries and has delivery centers in India, the United States, the United Kingdom, and the Philippines.

The company’s services include customer experience management, digital transformation, finance and accounting, healthcare management, legal services, and procurement and supply chain management.

Firstsource Solutions also offers industry-specific solutions, such as mortgage processing for financial institutions and claims management for insurance companies.

Firstsource Solutions has won several awards and recognitions for its services, including the NASSCOM Customer Service Excellence Award, the Stevie Awards for Sales and Customer Service, and the HfS Research Blueprint Report.

Firstsource Solutions is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “Firstsource Cares,” which supports various charitable causes and volunteer activities across the globe.

Serco Global Services

Serco Global Services is a global business process outsourcing (BPO) and customer service solutions company that provides a range of services to clients across various industries, including healthcare, transportation, retail, telecommunications, and government.

The company was founded in 1987 and is headquartered in Gurgaon, India.

Serco Global Services operates in over 10 countries and has delivery centers in India, the Philippines, the United Kingdom, and the United States. The company’s services include customer experience management, back-office processing, digital transformation, and consulting services.

Serco Global Services also offers industry-specific solutions, such as healthcare administration for healthcare providers and claims processing for insurance companies.

Serco Global Services has won several awards and recognitions for its services, including the NASSCOM Customer Service Excellence Award and the Stevie Awards for Sales and Customer Service.

Serco Global Services is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “Serco Foundation,” which supports various charitable causes and volunteer activities across the globe.

Aegis Limited

Aegis Limited is a global outsourcing and technology services company that provides customer experience management, back-office processing, and digital transformation services to clients across various industries, including banking and financial services, healthcare, insurance, retail, and technology.

The company was founded in 1985 and is headquartered in Mumbai, India.

Aegis Limited operates in over 10 countries and has delivery centers in India, the Philippines, the United States, and Costa Rica.

The company’s services include customer experience management, digital transformation, finance and accounting, healthcare management, human resources outsourcing, and procurement and supply chain management.

Aegis Limited also offers industry-specific solutions, such as mortgage processing for financial institutions and claims management for insurance companies.

Aegis Limited has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the NASSCOM Customer Service Excellence Award, and the IAOP Global Outsourcing 100.

Aegis Limited is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “Aegis CARES,” which supports various charitable causes and volunteer activities across the globe.

NTT Data Services

NTT Data Services is a global IT services company that provides a wide range of services to clients in various industries, including healthcare, banking and financial services, insurance, retail, and manufacturing.

The company was founded in 1967 and is headquartered in Plano, Texas.

NTT Data Services operates in over 50 countries and has delivery centers in Asia, Europe, and the Americas. The company’s services include digital transformation, application development and maintenance, infrastructure management services, business process outsourcing, and consulting services.

NTT Data Services also offers industry-specific solutions, such as claims processing for insurance companies and revenue cycle management services for healthcare providers.

NTT Data Services has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the IAOP Global Outsourcing 100, and the Everest Group PEAK Matrix.

NTT Data Services is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “NTT DATA CARES,” which supports various charitable causes and volunteer activities across the globe.

CSS Corp

CSS Corp is a global IT services and technology support company that provides a wide range of services to clients in various industries, including technology, healthcare, telecommunications, retail, and banking and financial services. The company was founded in 1996 and is headquartered in Chennai, India.

CSS Corp operates in over 20 countries and has delivery centers in Asia, Europe, and the Americas. The company’s services include cloud transformation, infrastructure management, digital customer experience, enterprise solutions, and technical support services.

CSS Corp also offers industry-specific solutions, such as network operations for telecommunications companies and claims management for insurance companies.

CSS Corp has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the NASSCOM Customer Service Excellence Award, and the IAOP Global Outsourcing 100.

CSS Corp is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “CSS Corp Foundation,” which supports various charitable causes and volunteer activities across the globe.

iQor Global Services India

iQor Global Services India is a global provider of customer support services that offers a range of services to clients across various industries, including technology, telecommunications, healthcare, retail, and financial services. The company was founded in 1957 and is headquartered in St. Petersburg, Florida.

iQor Global Services India operates in over 18 countries and has delivery centers in Asia, Europe, and the Americas.

The company’s services include customer experience management, technical support, back-office processing, and logistics management. iQor Global Services India also offers industry-specific solutions, such as claims management for insurance companies and payment processing for financial institutions.

iQor Global Services India has won several awards and recognitions for its services, including the Stevie Awards for Sales and Customer Service, the NASSCOM Customer Service Excellence Award, and the IAOP Global Outsourcing 100.

iQor Global Services India is also committed to corporate social responsibility and has launched several initiatives to support education, healthcare, and environmental sustainability.

The company has a dedicated corporate social responsibility program, called “iQor Cares,” which supports various charitable causes and volunteer activities across the globe.

In conclusion, India is home to several top-notch telephone call center companies that offer a wide range of services to clients across various industries.

These companies have leveraged advanced technologies, such as automation, analytics, and artificial intelligence, to provide customized solutions to their clients, helping them improve operational efficiency, reduce costs, and enhance customer experience.

Some of the top players in the industry include TCS BPO, Wipro BPO, Genpact, HCL Technologies, Teleperformance India, Sutherland Global Services, Concentrix, IBM India, Hinduja Global Solutions, EXL Service, Firstsource Solutions, Serco Global Services, Aegis Limited, NTT Data Services, and CSS Corp.

These companies have a strong global presence and have won several awards and recognitions for their services.

In addition to providing high-quality services, these companies are also committed to corporate social responsibility and have launched several initiatives to support education, healthcare, and environmental sustainability.

They have dedicated corporate social responsibility programs that support various charitable causes and volunteer activities across the globe. Overall, the telephone call center industry in India is growing rapidly and is poised to continue its growth trajectory in the coming years.