One mobile number can’t be linked to multiple accounts, says Bank of Baroda 2023

One mobile number can’t be linked to multiple accounts, says Bank of Baroda 2023

Bank of Baroda (BoB) has clarified that the practice of using unauthenticated or non-customer mobile numbers to boost app registrations is factually incorrect. In other words, the bank denies any involvement in using unauthorized or non-customer phone numbers to inflate the number of registrations for its mobile application, BoB World.

Furthermore, the bank emphasizes that it does not allow a single mobile number belonging to a customer to be linked to multiple accounts within its mobile application. This means that each customer can only link their mobile number to one account in the BoB World app. This policy ensures security, prevents misuse, and helps maintain accurate records of customer accounts and transactions.

By providing this clarification, Bank of Baroda aims to dispel any misunderstandings or false claims regarding the use of unauthenticated mobile numbers for app registrations. The bank’s statement emphasizes its commitment to maintaining the integrity of its mobile application and ensuring a secure and reliable banking experience for its customers.

In the statement provided, the bank clarifies its position regarding the use of unauthenticated, stranger’s, or non-customer mobile numbers for boosting app registrations. The bank asserts that such a practice is not factually correct, as they have measures in place to ensure that each mobile number can only be associated with one mobile app at any given time.

The bank emphasizes that their primary focus is on targeting active users. They assert that these users can only be onboarded through the system controls they have established, rather than through mobile app downloads or registrations alone.

By highlighting the importance of system controls, the bank implies that they have implemented specific measures and verification processes to ensure the authenticity and eligibility of users who can access their services through the mobile app. These controls are likely in place to prevent any fraudulent or unauthorized access to their services.

Based on the bank’s statement, it appears that Bank of Baroda’s registration process for their mobile app, BoB World, involves more than simply downloading or registering the app. The statement indicates that additional steps, such as account verification or authentication, are required to become an active user of the bank’s services through the app.

These additional steps likely aim to ensure the security and integrity of the banking services provided. By implementing account verification or authentication measures, the bank can verify the identity of the user and ensure that only authorized individuals have access to their banking features and functionalities. This helps to safeguard customer accounts, prevent unauthorized access or misuse, and protect sensitive financial information.

The specifics of the account verification or authentication process may vary, but it typically involves confirming the user’s identity through various means, such as providing personal information, verifying linked accounts or cards, or using secure authentication methods like one-time passwords (OTPs) or biometric authentication.

By incorporating these additional steps into the registration process, Bank of Baroda aims to enhance the security and trustworthiness of their mobile banking services, providing customers with a reliable and protected banking experience through the BoB World app.

Overall, the bank aims to clarify that they prioritize genuine, active users who have gone through their established system controls rather than relying on potentially misleading metrics such as app downloads or registrations. They want to ensure the security and integrity of their customer base while providing a transparent explanation of their approach.

The clarification from the bank came in response to media reports suggesting that Bob World, the lender in question, was engaged in tampering with customer accounts. According to these reports, the bank was allegedly linking contact details of different individuals in order to inflate the number of mobile application registrations.

These reports imply that Bob World may have been involved in deceptive practices by associating multiple contact details with individual customer accounts. By doing so, they could potentially manipulate the app registration numbers to create a false impression of increased popularity or user engagement.

In light of these allegations, the bank issued a statement to address the situation. The bank’s clarification aimed to refute the claim that unauthenticated, stranger’s, or non-customer mobile numbers were being used to boost app registrations. They emphasized that their system controls only allowed one mobile number to be associated with a single mobile app at any given time.

By making this statement, the bank aimed to distance itself from the alleged tampering and highlight its commitment to ensuring the authenticity and integrity of their user base. They sought to assure the public and their customers that they prioritize active users who have gone through the proper system controls and verification processes.

The clarification from the bank came in response to media reports suggesting that Bob World, the lender in question, was engaged in tampering with customer accounts. According to these reports, the bank was allegedly linking contact details of different individuals in order to inflate the number of mobile application registrations.

These reports imply that Bob World may have been involved in deceptive practices by associating multiple contact details with individual customer accounts. By doing so, they could potentially manipulate the app registration numbers to create a false impression of increased popularity or user engagement.

In light of these allegations, the bank issued a statement to address the situation. The bank’s clarification aimed to refute the claim that unauthenticated, stranger’s, or non-customer mobile numbers were being used to boost app registrations. They emphasized that their system controls only allowed one mobile number to be associated with a single mobile app at any given time.

By making this statement, the bank aimed to distance itself from the alleged tampering and highlight its commitment to ensuring the authenticity and integrity of their user base. They sought to assure the public and their customers that they prioritize active users who have gone through the proper system controls and verification processes.

You are absolutely correct. When responding to media reports and allegations, it is essential to consider the need for independent verification and investigation to establish the accuracy of the claims made. While Bank of Baroda has issued an official statement denying the use of unauthenticated mobile numbers for app registrations and clarifying its policy regarding linking mobile numbers to customer accounts, it is prudent to await further information or official investigations to ascertain the veracity of the allegations.

It’s important to rely on reliable sources of information and wait for a comprehensive understanding of the situation before drawing conclusions. Independent investigations or additional reports from reputable sources may shed more light on the matter and provide a clearer understanding of the situation involving BoB World.

“The 3 crore customers on our mobile banking app are users with active banking engagements and transactions on the app,” the lender said.