Indian telecom company, Jio’s network was down for several hours and the issue was affected to many people.
The company has acknowledged the same, and has started rolling out messages to customers from Madhya Pradesh and Chhattisgarh.
Below is the complete message that Jio network is sending to affected users in these regions:
“Dear Jio user, Your service experience is our top priority. Unfortunately, this morning, you and few other customers in Madhya Pradesh and Chhattisgarh faced service disruption. Although our teams were able to resolve this issue in a matter of hours, we understand that it wasn’t a pleasant service experience for you, and we truly apologise for that. As a goodwill gesture, we are extending a 2-DAY COMPLIMENTARY UNLIMITED PLAN that will get applied to your number automatically tonight. The complimentary plan will become active post the expiry of your current active plan.”
The message notably states that a 2-days complimentary plan will be applied to the phone number, and it will be automatically activated once the current plan expires.
Reliance Jio’s official customer support handle, @JioCare, is filled with complaints about no network from users on Twitter. Jio subscribers from different parts of the country are reporting issues with the Jio network. One generic response that the JioCare handle is giving primarily to people with network issues is, “We regret the inconvenience caused to you. You may face intermittent problem in using internet services and making or receiving calls/SMS. This is temporary & our teams are working on the same to resolve it as soon as possible.”
The Jio network issue seems to be impacting a limited number of users and doesn’t seem to be an outage affecting every Jio subscriber in the country. However, Downdetector continues to show a spike in users reporting an issue with the Jio network in India.
