During times like now, companies do not have enough funds to run their own business let alone pay full expenses of their employees. There is a certain level of fixed expenses and some variable expenses that every company needs to incur. In the post covid period and even right now during the pandemic, companies need to reduce their cost so as to function effectively. It is always found out that if a company outsources a certain level of services, the cost of operations of the company reduces. It helps in maintaining a balance between the revenue and expenditure. Companies can go forward with call centre services for functioning of their domains. Call centres function in a very vast way.
They help to improve customer loyalty as well as give hundred percent satisfaction. A company cannot hire 20 people because the operational cost for the same would be to high, but the company can simply out source a call centre which might be having 200 employees under them. Call centres help to improve the customer service especially by maintaining social distancing. It also improves the companies image by portraying a professional side of the firm. It helps to increase the sales of the company because every call that is made by an agent is at a very professional level and the chances of conversion of the customer are very high. One of the major aspects is that the customer loyalty depends upon the attention that it receives from the company. Call centres give customers individual attention and in turn the customer loyalty stays at a very high level. They also help to save time and resources. Hiring a call centre basically means better time management. There is a specific administration panel which is maintained by all the call centres that ensures that there is a greater control prevalent over the customers.
According to a survey, 49% of the people are reluctant to buy goods online and prefer to talk to the customer care representative on call so as to build a level of trust and then purchase the product. Customers don’t want to wait for a long time for email replies or SMS enquires. Call centres ensure that timely attention is given to every customer. They work 24×7 and help the customers of the business in every possible way from all over the globe. Hiring executives by a company means that you need to pay the employees salary whether the customers are converted or not, but in the case of the call centres, fees is paid according to the customers converted and the feasible calls which are made every month. Overall, the cost is reduced and maximum satisfaction is derived from the money you pay to the call centres.
Especially during times like now, companies should go ahead with cutting their cost but not cutting their employees salaries and go ahead with call centres.
Inventiva has done a massive research on all the call centres which are available in and around our area. We have found one of the best which is LeadCorp BPO & Consultants Pvt Ltd.
LeadCorp acts as your support partner in telephone sales and delivers you the best results. Our experienced team of telesales executives use the right approach to pitch a client and generate effective sales. We also provide value addition by helping you refine products, sales strategy, sales message, and scripts. We have a total package of increasing your sales through upsell, cross-sell, increased sales from existing customers and customer retention.
LeadCorp brings a combined experience to manage the client’s inbound requirements including customer services, order tracking and upselling. We are capable of managing high volume, large and small capacity inbound campaigns across the world. The agents have been trained for a combination of inbound and outbound activity. We can set up an inbound team with a quick turnaround time for emergency inbound activity.
If you want to manage your business in the best way possible and get fruitful returns in the near future along with happy customers, you know the drill now!
LeadCorp BPO & Consultants Pvt Ltd can help you in multiple ways and can help you to grow your business multiple folds.
To Connect With Leadcorp, connect with them at
Suyash Sakhalkar
Director & Founder
[email protected]
Naveesh Panicker
Co-founder & COO
[email protected]
