Infosys bags 5-year deal from EV maker smart Europe GmbH to transform customer experience
Infosys bags 5-year deal from EV maker smart Europe GmbH to transform customer experience
Infosys, a leading global IT services provider, has recently secured a significant five-year contract with smart Europe GmbH, an electric vehicle (EV) manufacturer, to spearhead the transformation of their Direct-to-Customer (D2C) business model in Europe. This strategic partnership aims to enhance the customer experience, drive data-driven personalization, and foster greater engagement within the rapidly expanding EV market, which is currently experiencing notable growth and increasing prominence in the personal vehicle segment.
Amid the rising demand for electric vehicles and the evolving dynamics of the automotive industry, Infosys is poised to play a pivotal role in enabling smart Europe GmbH to optimize its online EV buying experience and leverage advanced Machine Learning (ML) models for precise sales and aftersales demand forecasting.
By leveraging state-of-the-art technology solutions, Infosys aims to facilitate a seamless integration of automotive sales and e-commerce processes and systems, driving operational efficiency and enhancing overall business performance for smart Europe GmbH.
Infosys’ recent success in securing substantial deals, as evidenced by the reported $7.7 billion large deal Total Contract Value (TCV) in the second quarter of the fiscal year ended September 30, underlines the company’s robust market position and its continued success in capturing strategic partnerships across diverse industry verticals.
This latest collaboration with smart Europe GmbH further reinforces Infosys’ commitment to leveraging cutting-edge technology solutions and fostering digital transformation within the automotive sector, thereby empowering businesses to adapt and thrive in an increasingly competitive and rapidly evolving market landscape.
Investors and industry stakeholders are likely to closely monitor Infosys’ continued advancements and key partnerships, which are expected to contribute significantly to the company’s sustained growth and its ongoing contributions to the global IT services industry.
Dirk Adelmann, Chief Executive Officer of smart Europe GmbH, has expressed confidence in the capabilities and commitment of Infosys in facilitating the successful implementation of the company’s ambitious D2C sales approach across 15 European countries. With Infosys’ strong leadership and demonstrated expertise in delivering comprehensive application development and maintenance services, smart Europe GmbH is well-positioned to enhance its operational performance and elevate the overall user experience within the increasingly competitive EV market.
Infosys’ comprehensive end-to-end approach, coupled with its proven track record in driving operational efficiency and effectiveness, aligns seamlessly with smart Europe GmbH’s strategic objectives, providing the company with the necessary support and resources to execute its sales and aftersales channels across diverse European markets. By leveraging Infosys’ robust technological solutions and deep industry insights, smart Europe GmbH is poised to capitalize on the transformative power of digital innovation, thereby optimizing its business operations and strengthening its competitive position within the dynamic EV landscape.
Adelmann’s positive endorsement of Infosys underscores the value of strategic partnerships in driving business growth and innovation within the rapidly evolving automotive sector. As smart Europe GmbH looks to solidify its market presence and expand its customer base, Infosys’ commitment to delivering exceptional service and its ability to drive operational excellence position the company as a reliable partner in smart Europe GmbH’s journey toward sustained success and market leadership in the European EV market.
Jasmeet Singh, Executive Vice President and Global Head of Manufacturing at Infosys, expressed enthusiasm and commitment to leveraging the company’s cutting-edge technologies and expertise to support innovative companies such as smart Europe GmbH in strengthening their competitive edge within the European market. By harnessing Infosys’ comprehensive automotive and mobility offerings, smart Europe GmbH is well-positioned to enhance its market position and elevate the overall customer experience through the adoption of advanced digital solutions.
Singh’s emphasis on Infosys’ steadfast commitment to driving innovation-driven customer experiences underscores the company’s strategic focus on delivering transformative solutions that enable businesses to thrive in the rapidly evolving automotive and mobility landscape. Through the seamless integration of advanced technologies and a strong regional presence, Infosys aims to facilitate the rapid adoption of digital solutions that will empower smart Europe GmbH to accelerate its growth and success within the electric mobility sector.
Singh’s confidence in the transformative potential of this engagement highlights the significant value that Infosys is poised to deliver to smart Europe GmbH, further reinforcing the company’s commitment to fostering long-term partnerships and driving sustained business growth within the dynamic and fast-paced automotive industry. By leveraging its deep domain expertise and advanced technological capabilities, Infosys is positioned to play a pivotal role in shaping the future of electric mobility and driving innovation across the European market, underscoring the company’s commitment to delivering impactful and value-driven solutions for its clients.
