Top 10 Best Indian Startups in AI-Powered Customer Service 2025
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Top 10 Best Indian Startups in AI-Powered Customer Service (2025)
In 2025, AI-powered customer service has become the cornerstone of businesses striving to provide seamless customer experiences. Leveraging advanced AI technologies, startups in India are delivering innovative solutions that help companies automate customer interactions, improve response times, and enhance satisfaction. This article highlights the top 10 Indian startups in AI-powered customer service, showcasing how they are redefining the customer support landscape.
1. Haptik
Mumbai-based Haptik has emerged as a global leader in conversational AI. Its AI-driven chatbot solutions enable businesses to streamline customer interactions across platforms like WhatsApp, Facebook Messenger, and websites. Haptik’s AI-powered systems analyze customer intent, provide instant responses, and offer multilingual support, catering to diverse demographics.
2. Yellow.ai
Formerly known as Yellow Messenger, Yellow.ai is a Bengaluru-based startup specializing in building hyper-automated conversational AI platforms. Its solutions combine human-like chatbots with workflow automation to handle customer service queries efficiently. Yellow.ai serves industries such as e-commerce, banking, and healthcare, helping brands deliver personalized customer experiences.
3. Uniphore
Uniphore is another Bengaluru-based AI powerhouse, focusing on conversational AI, emotion recognition, and voice biometrics. The startup has revolutionized the AI-powered customer service domain with its ability to understand and respond to customer emotions during interactions. Its solutions are especially popular in contact centers, where emotional intelligence plays a significant role.
4. Senseforth.ai
Based in Bengaluru, Senseforth.ai is an award-winning startup delivering AI chatbots and virtual assistants for various sectors, including BFSI, retail, and healthcare. The company’s solutions are designed to improve customer retention and reduce operational costs by automating routine tasks and providing instant query resolution.
5. Vernacular.ai
Now rebranded as Skit.ai, this Bengaluru-based startup focuses on voice-based AI solutions for businesses. It specializes in building voice assistants capable of handling multilingual interactions, making it ideal for Indian businesses targeting regional customers. The startup’s AI systems help reduce call center volumes and enhance the efficiency of voice-based customer service.
6. CogniCor
CogniCor is a startup from Kerala that leverages AI to transform customer support for financial institutions. Its AI-powered bots automate queries related to insurance, loans, and investments, providing accurate responses within seconds. By reducing response times and enhancing customer satisfaction, CogniCor has become a trusted partner for many BFSI companies.
7. Gupshup
Gupshup is a Mumbai-based conversational messaging platform that provides AI-driven tools to enhance customer engagement. It integrates with various messaging platforms, enabling brands to create seamless conversational experiences. Gupshup is popular for its ability to handle high volumes of customer queries efficiently, making it a favorite in sectors like e-commerce and telecommunications.
8. Observe.ai
Observe.ai, headquartered in Bengaluru, focuses on optimizing call center operations through AI-powered tools. It uses natural language processing (NLP) and sentiment analysis to improve agent performance, enabling businesses to deliver better customer service. The startup’s emphasis on enhancing call quality and training agents makes it stand out in the competitive market.
9. Tars
Delhi-based Tars offers chatbot-building platforms that help businesses streamline customer communication. Its drag-and-drop interface enables companies to design conversational flows tailored to their needs. Tars’ AI solutions are particularly popular in industries like real estate, travel, and healthcare, where quick and accurate responses are crucial.
10. Corefactors
Corefactors, based in Bengaluru, provides AI-powered customer engagement solutions for small and medium businesses. Its flagship product, AI CRM, integrates customer service tools with automation features, enabling businesses to manage customer queries and follow-ups efficiently. Corefactors is widely appreciated for its cost-effective and user-friendly solutions.
Why AI-Powered Customer Service is the Future
AI-powered customer service is transforming how businesses interact with their customers. Here are some of the key benefits driving its adoption:
- Faster Response Times: AI chatbots can provide instant responses, reducing wait times for customers.
- Personalization: AI systems use data analytics to offer personalized solutions tailored to individual customer needs.
- 24/7 Availability: Unlike human agents, AI-powered systems can operate around the clock, ensuring uninterrupted support.
- Cost Savings: Automating routine tasks reduces the need for large customer service teams, saving costs for businesses.
- Multilingual Support: AI tools like those offered by Vernacular.ai enable businesses to serve customers in multiple languages, catering to India’s diverse population.
Key Trends in AI-Powered Customer Service in 2025
- Voice Assistants on the Rise: Startups like Skit.ai are capitalizing on the growing demand for voice-based solutions, especially in regional languages.
- Emotion Recognition: Tools developed by companies like Uniphore are enabling brands to detect and respond to customer emotions, improving satisfaction levels.
- Integration with CRM Systems: AI solutions are increasingly being integrated with customer relationship management (CRM) tools to provide end-to-end support.
- Automation of Complex Queries: Advanced AI tools are now capable of handling complex customer interactions, freeing up human agents for more critical tasks.
Conclusion
India’s AI-powered customer service landscape is thriving in 2025, with startups pushing the boundaries of innovation. Companies like Haptik, Yellow.ai, and Uniphore are setting benchmarks with their state-of-the-art solutions. These startups not only help businesses deliver superior customer experiences but also empower them to stay ahead in a competitive market. As AI continues to evolve, the future of customer service looks more intelligent, efficient, and personalized than ever before.
For businesses looking to enhance their customer service capabilities, partnering with the right AI-powered platform is essential. Explore Yellow.ai to learn more about how conversational AI can transform your business today.