ChatGPT will be a coworker, not a job-replacer: CEO of TCS

Tools similar to ChatGPT will be a coworker, not a job-replacer: CEO of TCS.

ChatGPT will act more as a colleague than a substitute for a regular job. With these state-of-the-art AI technologies, many activities and procedures may be automated, but they still require proper human oversight and intervention.

Yet, AI technologies like ChatGPT aim to complement humans in the workforce rather than replace them. By leveraging these technologies to complete work more quickly and accurately, humans may concentrate on more challenging and strategic duties.

New job opportunities in fields like data science, machine learning, and AI research may be made possible by AI technology. As AI grows more prevalent in numerous industries, there will be a greater need for knowledgeable employees who can work with these technologies.

Ultimately, even if there may be worries about how AI will disrupt jobs, tools like ChatGPT will eventually boost human productivity and open up new employment opportunities.

Tata Consultancy Services (TCS), the largest IT company in the country, thinks that generative AI platforms, such as OpenAI’s ChatGPT, which Microsoft supports, would create an “AI co-worker” rather than eliminate jobs.

Using tools like ChatGPT, in the opinion of TCS’s chief human resources officer (CHRO), Milind Lakkad, will increase output and consistency while lessening the requirement for governance. Also, it will hasten delivery and reduce the demand for ancillary tasks.

Although Lakkad forecasts collaboration rather than replacement, generative AI is a positive development for the future. We’ll cooperate with the creative AI. According to Lakkad, who PTI quoted, it will be a coworker who will take some time to understand the customer’s context.

The TCS CHRO said that the context for a piece of work being deployed will continue to originate from the human receiving assistance from such a coworker and will be industry and customer-centric.

In light of platforms like ChatGPT, questions have been raised regarding whether a skilled human is necessary to complete a technological firm’s task for clients.

In some cases, ChatGPT is utilised to generate an entire piece of code. One of the reasons that major IT companies have been forced to make numerous, considerable layoffs is the introduction of such user-friendly platforms.

Job descriptions will change.

According to Lakkad, the meanings of labour will alter rather than the employees themselves. He contends that a specific client’s operating environment is critical and that ongoing customer evolution is necessary for a company to differentiate itself from its competitors.

Lakkad asserts that depending on the industry, different generative AI platforms would require different amounts of labour from humans. It will make managerial expertise less necessary. But according to the TCS CHRO, there will still be a demand for workers lower on the hierarchy since they will learn vital context-related skills.

He claimed that TCS is already using these inputs in “certain pockets” and that most of the work will be done in these areas in the future. He claimed that the full picture would be clear two years from now.

Lakkad remarked that the company considers this issue carefully and frequently creates plans in advance for future requirements, which will lead to revisions in training.

There won’t be any layoffs at TCS.

TCS, which employs more than 6 lakh people, wants to avoid making any layoffs since it believes that once a person is employed, talent should be fostered for longer careers.

The company also plans to hire unemployed new hires. The comments were made at a time when numerous IT organisations were letting go of workers for a variety of reasons.

Lakkad responded to a question from a party regarding layoffs or involuntary attrition by saying, “There won’t be any layoffs. We don’t do that (make layoffs); instead, we value developing employees.

TCS will also reveal pay increases on par with those from previous years. It’s critical to realise that AI can automate various tasks and processes that humans currently complete. This could lead to changes in employment or job displacement.

Organisations and lawmakers must consider how AI may affect the workforce and take appropriate steps to ensure that employees are equipped with the information and skills they need to adapt to these changes.

Creating new employment opportunities is necessary to take advantage of AI’s capabilities and sustain continued economic growth.

ChatGPT helps a design company recoup $109,500 from an uncooperative customer.

Artificial intelligence (AI) is changing due to chatbot systems like ChatGPT’s capacity to create material with human-like precision. Since the launch of ChatGPT, everyone has debated how technology may improve people’s quality of life. The utility of ChatGPT increased for Greg Isenberg, who claims to have utilised the website to recover his money from a client who refused to pay him.

“Imagine a multi-billion dollar client that turned down payment for exceptional work you did for them. Most people would seek legal representation; I go with ChatGPT. “Here’s the narrative of how I recovered $109,500 without paying a cent in legal fees,” Isenberg posted in a Twitter thread.

Isenberg said that his company produced several designs for a well-known brand and that the brand praised the plans. Their communication abruptly stopped, and then the brand started ghosting them.

“Our financial and operations staff have asked me to step in. Before I wrote another email that would go unanswered or hired a costly lawyer to begin the debt collection procedure, I had a thought. What if ChatGPT made a scarier email to attract people’s attention? Isenberg as well.

He approached it from a student’s perspective, thinking that ChatGPT would be free but that a lawyer mailing a legal notice would at least cost him $1,000. We “asked ChatGPT to pretend to compose “a threatening collection email” to recover the $109,500 owed to us,” he continued.

Consider yourself the finance department’s customer payment collector. Compose a terrifying email that persuades the XYZ client to pay for services valued at $109,500 even though they have not responded to any of the previous five communications. Isenberg alerted ChatGPT that the due date for the business’s invoices was five months away.

Before sending the mail, Isenberg made a few edits. He was a little concerned after mailing the letter, but two minutes later, he got a reply from a business executive saying, “Let’s get you people rewarded.”

Thanks to ChatGPT, we got the money we were owed. The speed at which it operated shocked us. According to Isenberg, the most excellent part was when I felt like the good cop, and ChatGPT felt like the bad cop.

Isenberg has important, more critical questions about AI automation. How many professional services will AI automate? How much of a company’s current business operations can AI automate? Right, it’s 5%, 25%, 50%, or more. 

edited and proofread by nikita sharma