Helpshift
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Trends
How messaging, AI, and bots are rescuing customer service
Consumers want messaging-based customer service channels. Companies that transition from voice- and email-based customer support see a 25 percent greater…
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Get on the ‘dumb’ bot wagon with Amazon, Apple, and Geico (VB Live)
AI-based customer service chatbots have often frustrated customers. But don’t dump the bot idea: simpler rules-based chatbots are easy to…
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