Customer Service

Trends

Nitin NareshOctober 29, 2018
0 1,023

Get and keep customers with AI-driven UX design (VB Live)

Customers may be smarter than the brands they shop at. They’ve got the whole world wide web at their fingertips,…
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STARTUPS

Nitin NareshOctober 15, 2018
0 406

Lumturo Connect – Never Lose a Customer Again

Got smart, connected devices around you? Have they been recently serviced? Did you have trouble putting through a request for…
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Trends

Nitin NareshOctober 8, 2018
0 335

Customers expect AI-powered engagement — can you deliver? (VB Live)

With AI, you can make every customer contact count, plus attract and engage more and better customers and retain and…
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Nitin NareshSeptember 25, 2018
0 518

Salesforce wants to end customer service frustration with Customer 360

How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your…
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Nitin NareshAugust 9, 2018
0 371

Get on the ‘dumb’ bot wagon with Amazon, Apple, and Geico (VB Live)

AI-based customer service chatbots have often frustrated customers. But don’t dump the bot idea: simpler rules-based chatbots are easy to…
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