Customer Experience
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Trends
Top 10 Best E-Commerce Companies In India In 2023
INTRODUCTION E-commerce in India has seen tremendous growth in the last few years, and 2023 is no exception. With more…
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Trends
Top 10 Best BPO Companies In India 2023
INTRODUCTION The Business Process Outsourcing (BPO) industry in India has experienced tremendous growth in the last decade. In 2023, BPO…
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Trends
Top 10 Best Collaboration Companies In India In 2023
INTRODUCTION India has seen a surge in collaboration companies in recent years as businesses attempt to capitalize on the country’s…
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Trends
Critical Innovations And Customer Experience; How Tech Startups Have Brought In a New Wave Of Customer Experience?
INNOVATION AND CUSTOMERS India has, in recent times, clearly emerged as the hotspot for startups, and this entrepreneurial trend has…
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Trends
Why Should Your Business Indulge In Internet marketing?
The involvement of marketing procedures and techniques in business development has made immense growth throughout the world. Marketing is nothing…
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Trends
HDFC Bank continues to face problems; RBI now appoints an external auditor to review India’s largest private lender
HDFC Bank has been receiving some flak from its customers over repeated technical glitches in both its Internet Banking and…
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Stories
Zoomcar hit with bad reviews, allegations of duping customers, and providing faulty cars; users up-in-arms over non – refund of owed monies
When you are in a different city, town either holidaying or on business, one often thinks of the convenience one…
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Trends
Livspace, a design and renovations firm, finds itself in the midst of negativity – customers, vendors, and ex-employees livid about failed promises and lack of accountability
Livspace is unfortunately not living up to its name; this Bangalore-based start-up finds itself facing a severe backlash from its…
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STARTUPS
Conversational analytics are about to change customer experiences forever
Companies have long relied on web analytics data like click rates, page views and session lengths to gain customer behavior…
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Trends
Even in the age of COVID-19, you need to stay focused on the customer
It’s easy to think, as we find ourselves in the midst of a truly unprecedented situation, that the rules of…
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