Top 10 Best Customer Support Companies in Europe 2023

Excellent customer support is essential for any business that wants to succeed in today’s highly competitive market. Customers are the lifeblood of any organization, and if they feel neglected or undervalued, they will quickly move on to a competitor.

In this article, we will take a look at the top 10 best customer support companies in Europe, that are known for providing excellent customer service and support

1. Salesforce: Salesforce is a cloud-based customer relationship management (CRM) software company that provides a suite of tools to help businesses manage customer interactions and relationships. The company’s customer support services are designed to help customers resolve issues quickly and efficiently. Salesforce offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.Salesforce is a cloud-based software company that provides customer relationship management (CRM) software solutions to businesses of all sizes. Founded in 1999, Salesforce has grown to become one of the largest software companies in the world, with a market capitalization of over $200 billion. Salesforce’s CRM software helps businesses manage their customer interactions, track sales, and automate their marketing campaigns.

   One of the key features of Salesforce’s CRM software is its ability to help businesses personalize their interactions with customers. The software allows businesses to track customer behavior across multiple channels, including social media, email, and phone, and use that data to provide personalized marketing and customer service. Salesforce’s CRM software also includes tools for sales forecasting, lead generation, and analytics, making it a comprehensive solution for businesses looking to improve their customer support and sales processes.

   Salesforce’s commitment to customer support is evident in its extensive support resources, which include a knowledge base, online community, and dedicated support team. The company also offers training and certification programs for users of its software, ensuring that businesses are able to make the most of its features and capabilities.

   In addition to its CRM software, Salesforce offers a range of other cloud-based software solutions, including marketing automation, e-commerce, and analytics software. This makes it a valuable partner for businesses looking to improve their overall customer experience and grow their sales.

   Overall, Salesforce is a leading provider of CRM software and a trusted partner for businesses looking to improve their customer support and sales processes. Its commitment to customer support, extensive support resources, and comprehensive software solutions make it a top choice for businesses of all sizes.

2. Zendesk: Zendesk is a cloud-based customer support platform that provides tools for businesses to manage customer interactions across multiple channels, including email, chat, phone, social media, and more. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Zendesk offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.Zendesk is a customer service software company based in San Francisco, California. It provides a cloud-based customer support platform that allows businesses to manage customer interactions across various channels, including email, chat, social media, phone, and self-service portals.

   The platform offers a range of features, including ticket tracking, knowledge management, analytics and reporting, chatbots, and integrations with third-party tools like CRMs and e-commerce platforms. Zendesk has a user-friendly interface that is easy to set up and customize to suit the specific needs of a business.

   The company has received several awards for its customer service software, including the 2021 Stevie Award for Best Customer Service Solutions, the 2020 Gartner Peer Insights Customers’ Choice Award for CRM Customer Engagement Center, and the 2020 SaaS Awards for Best Customer Service / CRM Solution.

   Zendesk has over 160,000 customers in over 160 countries, including Airbnb, Uber, Shopify, and Slack. The company offers a range of pricing plans to cater to businesses of all sizes and needs, including a free plan for startups and small businesses.

   Zendesk places a strong emphasis on customer satisfaction and provides extensive resources and support to help businesses get the most out of its platform. This includes a community forum, training courses, webinars, and 24/7 customer support.

3. Freshworks: Freshworks is a cloud-based customer engagement software company that provides a range of tools to help businesses manage customer interactions across multiple channels, including email, chat, phone, social media, and more. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Freshworks offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.Freshworks is a cloud-based customer engagement software company that provides a suite of products to help businesses streamline their customer support, sales, and marketing operations. The company was founded in 2010 in Chennai, India, and has since grown to become a global player in the customer service industry, with offices in the US, UK, Australia, and India.

   Freshworks offers a variety of products designed to help businesses of all sizes manage their customer interactions. Its flagship product is Freshdesk, a helpdesk software that enables customer support teams to manage customer queries and tickets through a single platform. Freshdesk provides a range of features, including ticket management, automation, analytics, and multichannel support.

   In addition to Freshdesk, Freshworks also offers Freshsales, a CRM tool designed to help businesses manage their sales pipelines and customer relationships. Freshsales provides features such as lead scoring, email tracking, and built-in phone and email communication.

   Freshworks places a strong emphasis on ease of use and customer satisfaction, and its products are designed to be intuitive and user-friendly. The company also provides a range of resources and support to help its customers get the most out of its products, including extensive documentation, training videos, and a dedicated customer support team.

   Overall, Freshworks is a strong choice for businesses looking for a comprehensive, user-friendly customer support and CRM solution. Its range of products and emphasis on customer satisfaction make it a popular choice for businesses of all sizes.

4. Genesys: Genesys is a cloud-based customer experience and contact center software company that provides a suite of tools to help businesses manage customer interactions across multiple channels, including voice, chat, email, social media, and more. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Genesys offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.
5. Help Scout: Help Scout is a cloud-based customer support platform that provides tools for businesses to manage customer interactions across multiple channels, including email, chat, phone, and social media. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Help Scout offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.
6. Zoho: Zoho is a cloud-based business software company that provides a suite of tools to help businesses manage customer interactions and relationships. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Zoho offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.Zoho is a software company that provides a wide range of cloud-based business solutions to customers all over the world. The company offers a suite of applications that cover everything from sales and marketing to finance and HR, making it a one-stop shop for businesses looking to improve their operations.

   In terms of customer support, Zoho offers a comprehensive help desk software called Zoho Desk. This software provides a unified platform for customer service teams to manage customer queries, complaints, and support requests. The software is easy to use and offers a range of features, including a multi-channel support system, automation tools, and analytics to help businesses track and measure their support efforts.

   Zoho also offers a range of other customer support tools, including Zoho CRM, Zoho Assist, and Zoho Survey. These tools can be used to improve the customer experience at every stage of the customer journey, from sales to post-sale support.

   One of the things that sets Zoho apart from other customer support companies is its focus on affordability. Zoho’s pricing is competitive, and the company offers a range of plans to suit businesses of all sizes and budgets. This makes Zoho a great choice for small and medium-sized businesses that are looking to improve their customer support without breaking the bank.

   Overall, Zoho is a solid choice for businesses looking for a comprehensive suite of business solutions, including customer support software. With its affordable pricing, range of features, and easy-to-use interface, Zoho Desk is a great choice for businesses looking to improve their customer support operations.

7. Desk.com: Desk.com is a cloud-based customer support platform that provides tools for businesses to manage customer interactions across multiple channels, including email, chat, phone, and social media. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Desk.com offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.
8. Intercom: Intercom is a cloud-based customer messaging platform that provides tools for businesses to manage customer interactions across multiple channels, including email, chat, phone, and social media. The company’s customer support services are designed to help businesses provide quick and efficient support to their customers. Intercom offers a range of support options, including online support, phone support, and live chat. The company also has a large online community where users can get help and share knowledge.
9. Groove is a customer service software that is designed to help businesses improve their customer support operations. The software is easy to use and offers a range of features including a shared inbox, a knowledge base, and automation tools. Groove is designed to help businesses streamline their customer support processes, by providing a centralized location for all customer interactions.One of the key features of Groove is its shared inbox. This feature allows customer service teams to manage all customer inquiries and messages in one place. The inbox can be accessed by multiple team members, which helps to ensure that all inquiries are addressed promptly. Groove also offers automation tools, which can be used to automate repetitive tasks such as sending confirmation emails or following up with customers.

   Another key feature of Groove is its knowledge base. The knowledge base is designed to help businesses provide self-service support to their customers. The knowledge base can be customized to match a business’s branding, and it can be used to provide answers to common customer questions. The knowledge base is searchable, which makes it easy for customers to find the information they need.

   Groove offers a range of integrations with other software tools such as Slack, Zapier, and Salesforce. These integrations help businesses to connect Groove with their existing tools and workflows, which can help to streamline their customer support operations even further.

   Overall, Groove is a powerful customer service software tool that is designed to help businesses of all sizes to improve their customer support operations. Its shared inbox, automation tools, and knowledge base features make it a great choice for businesses that want to provide great customer service while keeping their operations streamlined and efficient

10. CallPage: CallPage is a Polish company that provides lead generation and customer support software for businesses. The company’s platform is designed to help businesses of all sizes improve their customer engagement by providing tools for real-time communication, lead generation, and customer support. CallPage’s products are used by companies in various industries, including finance, healthcare, and technology.